Can be a hit or miss. First due to their automated messaging, it can be HARD to get a live person on the phone, so just keep calling. Have had no issues with the eye exams I've had here, but some front desk workers are extremely nice and helpful while others are not. Received an attitude after being a customer for two years because I requested my pupillary distance to get glasses at a cheaper location. By law Massachusetts has to provide your PD with your glasses prescription, even if they charge for it, which is their right. Male front desk worker told me to come in person, as he wouldn't give it to me over the phone. Came in person, and the older blonde woman in glasses was extremely rude and hostile that I knew the PD optometrist laws by state. She gave me my PD, but extremely reluctantly. I checked out their glasses while I was there and the selection wasn't that great anyway. I've worked for an eye doctor, giving out a patient's pupillary distance isn't affecting the front desk unless they get a commission. 🙄 Again, hit or miss. It's good they're open on the weekends and the physicians are good, but front desk staff don't need to act like they're working at the Four Seasons; it's a strip mall eyeglasses shop.
