Michael R. Lewis, O.D.

Extremely nice and helpful staff. I got an appointment quickly and when I got in the office they were quick to get me to see the doctor. Doctor Lewis was very kind and took me through all the eye exams to ensure my eye health was good. I’ve seen close to ten optometrists and he was the most thorough, which I greatly appreciated

Dr Lewis and his staff are very kind, professional and accommodating! I have a history of eye problems, and the exam by Dr Lewis was more thorough than any eye exam I have had in the past. Everyone was friendly and they have a great selection of frames available in the office.

Unprofessional office staff that is rude and not very helpful. I called and asked to make an appointment to pick out a pair of glasses. I already had a prescription on file with them since I’ve been going there for a while now. I called a couple of weeks ago and I was advised by the receptionist that no appointment is needed if I am coming in to pick out a pair of glasses. Appointments are only needed for an eye exam. Two weeks later I went in to pick out some glasses which I already knew which ones I was going to pick out. They were going to be a basic pair of Ray Ban Sunglasses. The receptionist stated they were unable to help me because I didn’t have an appointment. I explained I called two weeks before and I was told no appointment was needed. She then got up and walked to the back room to ask if anyone answered my question two weeks ago over the phone. After asking she walks out and says in a rude manner “no one answered your call nor told you that information and that I didn’t need an appointment.” I pulled up my call log and verified when the call was received because she stated I must of called the wrong office. This will be the last time I deal with this office. This isn’t the first time I had to deal with their rude staff. The doctor is great but the staff he puts in that off is absolutely horrible. You would think that if I already had my glasses picked out, all they had to do was ring me up. There was no other patients in the office at the time and literally both of the staff members were just sitting there. This place lost 4 patients today due to there lack of customer service. Like I said this isn’t the first time I dealt with the staff attitudes. I use to refer people to this office but now I will be advising people to stay clear of this office.

I Had a issue with the frames of my glasses frames breaking. I called the office to check on when I had bought them and it had been 1 1/2 years prior. The staff was very friendly and said that they would send them back for a warranty replacement, even though warranty had run out. I went in the next day to have them sent back to the manufacturer, and explained to the receptionist that I needed the glasses for driving. She promptly went to the display section and found the same frames on the display rack and replaced my lenses into the frames so that I would not be without glasses. I was in and out in 15 minutes. Excellent customer service and Dr. Lewis is a very personable and knowledgeable Dr.

I appreciated these ladies especially the older lady me and her are both going through the change and getting older sucks but its nice to have someone understand and help me also nice to come into a place with a doctor that speaks English no offense but I cant handle going into a place and they don't speak English or its super broken