I have gone here for years. Carol is sweet and takes her time with exams. Her receptionist however, is the rudest person with the worst customer service e attitude!! My glasses recently broke in half and I called to see if I could purchase a frame to put the lenses in, and this receptionist just kept repeating “we can’t fix the frames if they broke in half”. After four attempts to ask to just purchase frames since I am basically blind without my glasses, and her not listening, I attempted to ask in a bit more stern voice. Her response was “if you are going to yell I will hang up”! Are you serious right now?! Check your battery lady and learn to listen to what is being asked. Better yet, retire because you will be the reason Carol loses patients as I will not go back here as long as she is in the office!! Just remember that bad reviews spread faster than good ones!
