Morillo Eye Associates

Here’s a polished review you can post on Google, Facebook, or Yelp: ⭐⭐⭐⭐⭐ Outstanding Experience at Morillo Eye Center I recently had an excellent visit at Morillo Eye Center with my children, and I couldn’t be more pleased with the experience. From the moment we walked in, the entire staff was welcoming, professional, and attentive. Everyone took the time to make us feel comfortable and ensured that all of our questions were answered. Dr. Morillo was exceptional. He was extremely thorough, detail-oriented, and took the time to carefully explain everything regarding our eye health. What impressed me most was his honesty and genuine concern for his patients. He provided clear recommendations without any pressure and made sure both my children and I fully understood our options. It’s refreshing to find a practice that combines outstanding customer service with such a high level of professionalism and patient care. Dr. Morillo and his team truly go above and beyond to make patients feel valued and well cared for. I highly recommend Morillo Eye Center to anyone looking for an eye doctor who is knowledgeable, honest, attentive, and genuinely dedicated to the well-being of his patients. Five stars all the way! ⭐⭐⭐⭐⭐

My visit itself wasn’t bad very pleasant and so was the physician. However, they prescribed eye drops and informed me that they would send them to Walgreens. A month later, I never heard from the pharmacy. I gave the office a call to follow up on the prescription. They were clueless as to why I haven’t received a call. Multiple follow-up calls were made from my end after being told someone would call me. Please don’t waste your time here. Overall, the appointment visit was not bad but customer service is terrible. Please don’t expect a call back if they say they will call you back, either you call them or you won’t hear back from them at all.

I was traveling for work and had a unique predicament- I forgot my contact lenses at home in FL. I called all around- most optometrists said they were sorry but there was nothing they could do. Wendy and Erica said to come in- they are able to quickly help me with some lenses to get through the week until I got home, even though I wasn't a regular patient and likely wouldn't be back. Extremely personable and helpful staff and a very nice office. Thank you again for all of your help. Thank you.

Dr. Christian Morillo was able to finally to get my pervasive dry eye under control and stabilize my vision. I needed a pair of glasses I could just wear for all purposes and not need to take on and off. Wendy has a natural intuition of what I really needed walking me through my routine and habits. She gave me options on different looks. We landed on a pair that not only had the perfect fit and complete field of view but also freshened up the way I look. Absolutely amazing!

Unfortunately, I have to inform people of a scam being run from Morillo eye center. I received an eye exam here, and once I got my prescription for lenses, I gave the prescription to the young man at the desk who sits in front of the shelves where the frames are kept. Now, before scheduling the eye exam, I had to provide Morillo Eye Center with my insurance information. Additionally, the young man looked up my insurance information at the laptop he was using. So, when I gave the Rx to the young man, he quoted me a price of $90 for standard progressive lenses to be put into my frames. I called my insurance and found out that standard progressive lenses should cost me $50. So I asked my insurance why Morillo Eye Center told me standard progressive lenses will cost me $90, and they said that was incorrect. Specialized progressive lenses cost $90. So I went back to Morillo Eye center, and I asked for my prescription. Once I had the Rx in my hand, I told the young that he quoted me a price of $90 for standard progressive lenses, and he nodded in agreement that he quoted me this price. Then I said "well, I called my insurance..." as soon as I said that, his face dropped. I continued on by saying that my out of pocket costs are $50, not $90. So this young man at the desk was attempting to scam me out of an additional $40 and pocket it himself, even though he had my insurance information right in front of him. My advice is: avoid Morillo Eye center in Hackensack because staff are scamming people. Employees are intentionally charging people extra to pocket the money themselves. Morillo Eye Center, I hope you fire this guy, he is ruining your business.