Multicare Eye Clinic

Exam went really well and I appreciate the time taken. The younger Dr. Crist was great with my child and conducting their exam. The experience following, has not been so great. They tell you the price of things without the mention of alternatives or more affordable options. To me, that's very predatory. Also, I was charged $60 for a "contact fitting" (that's the max. they are allowed to charge) and I was not even provided such. They threw two trial lenses into a bag and said, "Call us if you have any trouble with those." I've tried calling the office 3 times to get my prescription or order lenses and I've been put on hold each time and waited over 12 min. each time with no pickup or anything. I appreciate that they operate more traditionally, but at the same time it is very apparent that it is causing unnecessary issues on the customer service side of things. I went to this office previously before and ordered glasses and was told the price just like here's what it is, ordered and then when the glasses came in they were wildly uncomfortable due to the glaring of the lights. When I mentioned that, she told me "Yes, you'd have to have ordered anti-glare coating..." So I had a pair of RayBans that I already paid nearly $200 out of pocket for and they were not even wearable. It was wildly disheartening and again, felt predatory that anti-glare wasn't even mentioned. Seems like they try to find every single way to incur charges.

The entire staff was great with my Autistic son. The doctor was able to do a full exam, when all previous have failed. He needed glasses. They were wonderful at helping him get excited to pick out 2 pairs.

Dr.Crist has taken care of my family since I was just a child. He saved my dad's eye when an egg exploded and eggshell got into his eye. He saved my eye after I had glass get in my eye and cut it from a car accident. He saved my husband's eye when he had cancer. He is professional and kind. His office is clean and aesthetically pleasing. I don't just consider Dr.Crist my Doctor, I consider him a friend.

I'm very picky on who I go to when it comes to any kind of health care for my kids. I brought my son here for glasses. The man that seen him was very attentive to my sons past. It's rare to find someone that cares... even more so for one to sternly tell you to call them ASAP at anytime if past conditions reoccur and then proceed to call my sons past surgeon just so they had communication and he have full understanding to better care for my son. This will be his primary from now on!

Didn't adjust my frames before putting in the no-line bifocal lenses, making it impossible to get the frames to fit right and the bifocal being in the right place. This office needs to decide if it's a church or a business. I find the atmosphere there very uncomfortable.