New Optix Optometry

I was very pleased with the service and atmosphere here! The two front receptionists (Kim and Joan) were very lovely. Kim took me into the room to examine my eye and make sure that I felt very safe and comfortable! Kim was absolutely fantastic and I loved every bit of her energy! I think that every receptionist should be like her! Joan showed me all the different frames to choose from and I found the perfect two, but they unfortunately were not covered under warranty because they were from the old location. I was surprised by this but I went with it and I found the perfect pair! After me changing my mind a couple of times, Joan was very patient and communicative and told me everything that I needed to know! Overall I think this is a wonderful place and I'm looking forward to going back. The Dr who examined my eyes was very kind too and listened to everything that I had to say.

I recently had a very disappointing experience during a follow-up eye appointment for my daughter. I have been a long-time patient of Dr. Nguyen, and want to acknowledge that she has consistently provided excellent care, professionalism, and attention throughout my visits. Unfortunately, the experience with the office staff, particularly Joann, was extremely unpleasant. Her interactions with both my young daughter and me came across as rude and unprofessional, which made us feel uncomfortable during our visit. I truly appreciate the quality of care provided by Dr. Nguyen, but the behavior and customer service from the office staff significantly impacted our overall experience. I hope the office will address this concern to ensure that all patients and families are treated with the same level of respect and courtesy that they receive from their healthcare providers.

Have been to many optometrists and have never been so impressed with the care and thoroughness of my exam. The staff is welcoming and the equipment is state of the art. The frame selection is broad and I found many that I liked. Thanx New Optix❤️

Horrible experience with this office from the very first day!!! On April 28, 2026, I requested an appointment online, to which i received a call to verify my information. I asked the receptionist if my child's insurance was allowed, and she said yes. Great! Appointment confirmed that same day. I drove 30 minutes to this office, and as soon as I checked-in, the receptionist stated she called me and left me a message. SHE DID NOT!!! I had zero contact from her in the 3-4 hours of getting off the phone with her initially. Then she claimed my child's insurance was inactive, and that specific day was the last day they were accepting our insurance. Frustrated, I told her that information should've been verified when I spoke with her so I wouldn't have wasted either of our time scheduling, and wasting my gas there and back! I knew our insurance is very much active, and maybe she was new, or rather didn't care to dig deeper. Whatever the case, this is not good customer service! I left furious!! I absolutely hate when people lack common sense, and offices nowadays just care about money, not the patient. Along with this review, I also filed a complaint to our insurance for this office's negligence and failure to provide proper service.

Love this Optometrist and I love this location. The staff is welcoming, friendly, and made me feel so comfortable. They asked questions to truly understand my needs. They worked with my insurance to make my new glasses affordable. I’d recommend the Sabre Springs New Optix location 1,000 times. Thank you!