Nova Vision Care Pll

We took our young son there to have his eyes checked because he was having issues focusing when he was reading. I did not attend the original appointment but his mother called while she was there because they were telling her he needed glasses and would also need therapy. I was not concerned at first because we all want what's best for our children. The following week I attended the "therapy meeting" which I found odd that we were instructed to not have our son attend. Well, I soon found out why. It was nothing but a shake down for a large some of money. They spent very little time taking about my son's eye heath and wanted to just talk about these weekly hour long appointments he would need. First 4 appointments he gets to just sit in the dark and look at lights..... Don't worry none of this is covered by insurance because this is a different business and they don't accept insurance. Then came the sales pitch of multiple thousands of dollars but, wait if you act now and pay by check or cash you get a 30% discount. Then when I questioned what the glassed would be helping him with they said they wouldn't help with his issue. To top it off he passed all of his eye exams and didn't even need the glasses they hassled his mom to buy same day. Don't ask for a refund of the glasses he doesn't need, they don't do refunds. I don't know if I want to all them unethical or thief's but they are certainly both. Do not trust them with your eye care needs.

Got glasses here, I didn’t get the 80 dollar option for anti reflective lenses. I waited 3 weeks for glasses, and when I look at any lights now there are giant streaks of light. To the point of them being in-wearable. And all they can tell me is “well we can put anti-reflective lenses in for as low as 37$”. Ridiculous! So I paid over 120 $ already for glasses, and now I can’t wear them unless I pay more money ?? This place is the worst optometrist location I’ve ever been to. I’ve never had “anti reflective lenses” and never had this problem with lights. I would not recommend going here.

Absolutely HORRIBLE customer service. I have been reaching out to them about an insurance issue for MONTHS now and they have completely ignored all of my communications. All they do is keep sending me outstanding bill notices for an error THEY made with my insurance provider. Now they are threatening to send my bill to collections when they won't even respond to my email correspondences. I even informed them that I moved out of country and gave them additional ways to reach me. NO response. I rarely to never leave negative reviews, but this is outrageous behavior. The doctors and staff are lovely, but these kind of issues override everything else.

They did testing on each of our children and never told us it was not covered under our insurance. Our regular eye doctor moved so we had to find a new one. We thought this place would be great for the whole family, but sadly we will have to find a new one. When I called to ask why each child had a balance they said it was for EXTRA testing, that we did not agree to. I am extremely disgusted in this business and all money hungry businesses. I have never had a doctor's office do testing without checking with me first. Also, I should add calling them is impossible, nobody answers the phone. They want to text, very unprofessional. Trying to figure out why my kids had balances over text, was a joke - I asked them to call me and they wouldn't. Completely disappointed. We will never go back.

EDIT: You say "timely communication" is required. I came back a little over after a month when it was the busy holiday season, and I was trying to give the new prescription a fair chance. I was told you'd be contacting me and you never did. Good doctors, but the front of house is awful to deal with. Avoid them most of the other negative reviews line up with my experiences over the past few years. My appointment was canceled, because they mistakenly booked me on a day where the office would be closed for a corporate training. They offered no help in finding another convenient day. I was unable to make it to the new inconvenient day, and they wanted to charge me a "missed appt fee" despite not caring when they were canceling my scheduled appt last minute. They also never reached back out to me when they said they would address the issues with the bad prescription they gave me.