Oakley Vault #b093

Nick was a great vibe and super knowledegable about past and present products as we discussed options. He ordered the sun glasses I needed from another store and delivery was very quick. Thanks, Nick - You Da Man ! Matt

Always love going to this store location. Our sales girl (Darian) was amazing and made this a great experience for me ! Ended up buying the Meta Vanguard. I will definitely be back !!

I am extremely unhappy with your customer service and I will be telling everyone I know to not buy from your park city store, felt like we dealt with snake oil salesman with your company not being able to exchange a gift I got for a different color. Shame on you guys

Super helpful, great communication. Took ownership of an issue and got it resolved no questions asked. 5 star PLUS! Thank you Caleb, Brian and the girl that worked there! HMU with your name and I’ll add it if needed!

I had to return a pair of the new Meta glasses that I had purchased because the sound quality when connecting to my cell phone was really bad. I attempted to bring them back however I had left the box at home so they couldn’t process the return. They told me to go to the Murray store, which I did however, they could not process the return because they did not have enough cash on hand. The return was for $518 But the Murray store only has $500 in cash put there till to the start of the day, therefore, they would never be able to process the return unless someone else came in and paid in cash. I left to go back to the Park City store, but decided to call them while I was headed up there to see if they had enough cash however they did not have enough cash to process the return either. They also told me they could not put it back on a card because it was originally processed in cash but neither of the stores had enough cash to do the return. Finally after multiple visits and calls to both stores, the Park City store walked the Murray store through processing a company check for me, which took quite a few days to process and required multiple calls to the store. Probably the single worst experience I’ve ever had trying to return something. They had no plan, knowledge, or process in place to return something in cash if they didn’t have enough in the till to do so. And even more than that, they didn’t have enough money on hand ever to be able to return anything over $500. I have been an Oakley person for years, but based on this experience, I am going to move to another glasses brand. If it was a store that just sold Oakley‘s, it would be different. However, this was multiple Oakley‘s store and the process that they had in place for returns was absolutely terrible. It shouldn’t be put on the customer to try to figure out how to get or process a refund and they provided no answers until my frustration led them to processing a company check. I had to call, question and visit various stores just to get the company check sent to me and even that took longer than they had originally told me it would. All in all extremely dissatisfied with the store as well as the process, the company has in place for returns and customer care.