Oakley Vault #b222

Want to instantly lose trust in the Oakley brand? Ask for Miguel! ​If you ever wake up and think, "I'd really love to deal with someone who is an absolute masterclass in unprofessionalism today," run, don't walk, to this dirty Oakley store and ask for Miguel. ​I came in to return a two-week-old purchase. Miguel, whose only apparent expertise is being aggressively unhelpful and super fake, denied my return due to "scratches." I’ve attached a photo of these glasses so you can all admire the invisible, non-existent damage his wild imagination conjured up. ​But wait, it gets weirder. To confirm my purchase, Miguel called the original store I bought them from. After a moment, he told us, "They're not picking up." I had to look it up on my phone only to find out the store was currently closed. Why couldn't he just tell us that? Because, as I mentioned, he is #1 at being unhelpful. ​I went to the Oakley store at the Citadel, and it was night and day. The Citadel staff were incredibly nice, highly professional, and made life incredibly easy. Save yourself the headache and the bizarre fake attitude. Skip this location entirely and go straight to the Citadel!

I had purchased a pair of Oakley Vanguard‘s at the end of March, which unfortunately stop working properly. Called into the store spoke with Jeremy the manager. He told me to bring the glasses in. He would help me troubleshoot them and worst case scenario, he would switch them out for a new pair. I arrived to the store. They gave me a brand new pair, after a few minutes of troubleshooting. Service was amazing. Thank you, Jeremy.

Bad customer service at this location. I tried to return a pair of sunglasses, never worn and never even taken out of the box. But yet this guy that works at this location tried to tell me there are dings on the glasses that aren’t even visible to the eye. He tried to point them out. Nothing there. I wasn’t even trying to get my money back, I wanted to return them so I could get the same pair but with a different lens that I found online because they didn’t have what I wanted in store.

Jeremy Bullard (if that is even his last name) manager of the Cerritos store. He is so unprofessional. Oakley, where do you find these employees? The experienced and conversation I had with him makes not want to buy another Oakley. He laughed at me asking for his general manager’s information and said “why would I give you her personal number?” Why would I ask for her personal information? I asked for information to reach her for the problem I had with him. He refused to give it to me! Corporate, you need to clean up in that store because your employee is not representing your brand.

If I could put zero stars I would !!!!!!!!!! Here is my experience at Oakley Cerritos, I went to Oakley to get prescription glasses took my prescription that my doctor gave me, for whatever reason the tech decided to input his own self made prescription and mess up my order completely. I went back to let them know that I am having issues seeing with my glasses so they went and placed a new order but this time with the “correct prescription” keep in mind now I’m without prescription glasses for over a week 2 weeks after the new order was made I didn’t get no update I called and they tell me oh yea the lenses are here but I now need to locate the frames that you left us because they cannot be found so they should be ready next week. This is so unprofessional who does that !!! Who decides to put their own prescription in when you have the prescription from the DOCTOR in your hand !!!! I’ve wasted 3.5 weeks when I could’ve taken my business elsewhere and gotten my glasses on time don’t waste your time at this Oakley location take your business elsewhere!!!!! Jeremy was the associate!