Ocli Vision - Oceanside

Although I love Dr MacDonald your practice leaves much to be desired. You make me check in by text, precheck by phone, walk in check atvkiosk and Still wait on line. Then you make your patients sit down and before going in get up again to pay copay. Have u not noticed your patients are mostly older with loads of disabilities. Your seating room is a maze and your waiting periods wIting rooms are awful for older patients. There is no way to speak to a human an get help. Now after being put thru all this my perscription never went thru and i received no text. I had to leave a message to wait another day for someone to call me back? Frustrating. I DO NOT know if I will be back. Oh and you also screwed up my records and history now I am a new patientvwith no history? Call me crazy.

Been coming for years bc one of the drs was a friend. Only gonna continue coming to see dr Stoller for Retna ! Because they completely overbook leave in rooms for hours for two minutes with the doctor. I came for a recheck this time 1 hour 20 min so far ! Time to find a new eye doctors office. I appreciate their time but they don’t appreciate your!’

Stay away!! Been here multiple times now, it’s not getting better. Painful to park. Waited more than TWO HOURS to see a doctor for a routine matter. The appointment itself took 7 minutes! Staff disorganized. RED FLAG: when you see multiple signs that say “The world is short staffed. Be kind to those who showed up”. It seems a preparative statement about the poor customer service to which you’re about to be subjected. Update: 6 weeks after the initial review, and it’s NOT getting better. Especially fun is the move from the main waiting room to the inner waiting room…. Not a joke, this really happens. Came back in the hopes my first bad experience was a fluke - but it’s confirmed, this place sucks.

Dear OCLI Management, My name is Anne Moffatt. My intention is not to make a complaint about the system, but to bring awareness to the way I was treated by your front desk staff during my appointment on May 13 at 8:00 AM in Oceanside. I arrived before my scheduled appointment time. Unfortunately, I noticed that other patients who arrived after me were being attended to first, while I was completely overlooked. By 8:30 AM, I became concerned because I needed to get to work, so I politely asked why I had still not been called despite having the first appointment with Dr. Strum at 8:00 AM. The front desk staff responded harshly and told me that if I wanted to be seen first, I should “book in advance.” For your records, my appointment had already been booked in advance. I found the interaction discouraging and discriminatory, and I wanted to make management aware of my experience. I am also sharing this information with the CEO of OCLI so there is awareness regarding how patients are being treated at the front desk. Thank you for your attention to this matter. Sincerely, Anne Moffatt

If i could leave a 0 star review I would the general manager with the tatoos is one of the most unprofessional people I have ever come across. Yelling at me and my mother over an insurance question. Then proceeded to tell us she would help us and laughed in her office for a half hour audibly talking about us with the staff for us to hear without calling the insurance company to see if we are covered. All of these 5 star reviews are fake accounts generated by this company. Look on yelp this Place has a 2 star rating. Absolute joke only reason I ever went here was for doctor galstein who is great but the surrounding staff is tremendously unprofessional and should be reevaluated.