Ophth Conslts Of Li

I've been a patient with OCLI for 23 years. They have good Doctors. But, today when I went to my appointment they told me that the Doctor wasn't there. What??? They had called & texted me about my appt. days prior. The reason the Doctor wasn't there is because he changed his days. That's fine but why didn't they reach out to me in a text or a phone call to reschedule??? Afterall I do not live near East Setauket. I find this very unprofessional, rude & inconsiderate on their part. No apologies either. Shame on them. :(

Horrible experience. The Dr I saw has the personality of sandpaper. Now I’m getting bills that they have admitted are wrong. Wait on hold for over 30 min to speak to a rude collector who finally agrees that I don’t owe the money only to be told I have to speak to someone else at another office. Transferred to them to sit on hold and finally be told nobody is there that can help. Don’t go here!!!

Staff in the front is very rude, drove far away for my appointment. Than was advised they don’t accept my insurance after receiving so many reminders that I was due for an annual appt. Finally when I scheduled it they failed to tell me they aren’t par with my insurance. When I did arrive for my appt I was upset because I disclose the distance I drove. She than told me that it was not her job to check if my insurance was accepted. But it did not make sense because she did tell me when I got there. I wasn’t upset about my insurance not being up to par, she should’ve had more compassion about the situation instead she didn’t care and made it clear that it was not her responsibility, yet it is if she took time of her day to plan and prep the schedule. I used the patchogue office in the past so I was willing to do self pay To keep seeing the same ophthalmologist, but will not be going back nor recommending anybody that I know go there due to the rude staff. They also have a sign that says Becomes rude then it will cause for immediate discharge. Had the st Situations then they wouldn’t have Have the sign up. Now I see why it’s there. I’m still horrified about the situation.

I recently completed cataract surgery for both eyes. Dr. Oats and his staff at OCLI treated me with outstanding care and skill. I cannot believe what I have missed seeing. Thank you Dr. Oats and staff. Update January 28, 2024 I am so pleased with the results of my cataract surgery I want to show you what I can see without reading glasses. I rehearsed with my jazz band yesterday, and everything on the page is “tack” sharp; Even my mistakes, but at least I could see them as I played on! Thanks, OCLI Team. Art G. February 16,2024 Update 2 I had my second one-month post surgical update and all I can say is WOW! I ask d to be able to see Jupiter’s 4 major moons, but the sky is too cloudy to get a shot. I did capture Orion a few nights earlier, and I am super pleased with my view. Hopefully, I’ll get a pic of Jupiter soon (with some of his moons). In the meantime, here is Orion the Hunter. His pooch, Sirius is following at his lower left. Dr. Oats and his team are the tops! Thanks again.

Even tough the office was quite packed, the waiting time was perfect. Dr. Chris Adam is exceptional and he is the kind of doctor every patient should be so lucky to have in their care corner. The staff is also great. Kudos to Ryan.