Ophthalmology Specialists Of Queens

I visited here today, most of the staff are nice and great except for Dr. Horta-Santini who was extremely rushed and was strict and cold towards me. While examining my eye, he said "open your eyes, I'm an eye doctor!!!" well I'm trying very hard to open my eyes, my eyes just won't open , what am I supposed to do?? He said I have Exotropia in my right eye and that I have to go see a Strabismus Specialist and either get glasses or have surgery, I asked him if that will cure my condition, he replied: "Don't ask me, that's for you to discuss with the Specialist." I asked him again if it is a painful surgery, once again he just replied: "Don't ask me, that's for you to discuss with the Specialist." All the time when he was talking, he was mumbling in very quick bursts of very bad incomprehensible broken English, I couldn't figure if he was actually talking to me or one of the assistants in the room. Overall I had a very bad experience and I have decided to not go again to this opthalmologist. The one star is for all the nice staff except for Dr. Horta-Santini.

Dr. Santini is a friendly Dr. but I don't know if is the staff who made a mistake. I went for surgery on my right eye, when I got to the Clinic in Manhattan, they prepare me for the surgery but they informed me that it will be done on my left eye, I said it's not my right eye, they consult with the Dr. who was taking care of other patients and he confirm is the left eye, I was surprised because the treatment is for my right eye and not my left eye. I stated I have to cancel the surgery because that is a mistake. On 01/15/2026 I have an appoitment at his office but suddenly my appointment was canceled. Until now I have no idea what happened. Was the mistake done by the Dr. or the staf. To date I received no explanation. UPDATE (for response below from Dr.'s office): I appreciate your explanation and justification for my review. Unfortunately, I must correct the misinformation posted by your office. 1. When the discrepancy was noted by ME there was no pause, instead the assistant Maria asked the doctor and he confirmed it was the left eye and I rejected the surgery because the "records" and the doctor were wrong, it was not the left eye. 2.The surgery did not proceed that day because Maria called Erika at the office and Erika also stated that according to the records it was the left eye that was going to be operated. I then refused the surgery because of the misinformation and mishandling of my records. 3. After said surgery, there is a follow up appointment the next day, I called to confirm the appointment so that I may speak with the doctor and I was told it was canceled and there was no indication as to why. 4. Erika later called me 3-4 days later and stated the doctor wanted to speak with me regarding the error with my records, which I did not respond to. Obviously, I will no longer be returning to the office. But I want to make sure all the information is accurate and posted to avoid this happening to another patient.

The staff are great very helpful and very courteous. Dr. Juan Horta-Santini was wonderful made my mom feel comfortable. I will recommend them.

Really nice experience! Doctor Horta-Sartini and the personal are profesion, kind, and detailed in their explanations. Highly recommend.

Dr. Horta is one of the best ophthalmologist I've gone to. You can tell he really cares about his patients. The second you check in you feel instantly welcomed by everyone. Kimy and the other girls in the front were very friendly and helpful. I will definitely be telling others to come here.