Optical Outlets

The quality of care was outstanding. The examination was comprehensive, and the doctor carefully assessed my vision and overall eye health using modern equipment and techniques. Their attention to detail and professional approach gave me confidence in the diagnosis and recommendations provided. Another thing I appreciated was the clinic’s commitment to cleanliness, safety, and patient comfort. The examination rooms, equipment, and waiting areas were spotless and well maintained. The overall atmosphere felt professional, organized, and focused on delivering high-quality eye care. The pricing was fair considering the expertise, quality of care, and level of service provided. Overall, this eye doctor offers excellent vision care, professional treatment, and outstanding customer service. I would highly recommend them to anyone seeking eye exams, vision correction, or general eye health services. I am very satisfied with my experience and will definitely return again in the future.

Mrs Caroline is always very sweet and was patient with my transportation being late. She was more concerned about my well being than the company my insurance pays. A million stars!

Save yourself the headache. Worst customer service ever at the John’s road location and Citrus Park mall. I went there for glasses, the John’s location has the worst selection of glasses. Very cheaply made and low quality. They over charged me on the price, it took them 3 times to get the script correct. First time the script was wrong and the progressives lens didn’t feel right. The second time the lens still had progress lens even though they were supposed to remove it, my script for distance was incorrect as well. There were letters on the lens, one person told me that was normal, when the eye doctor said it wasn’t and there was still a slight progressives in the lens, which again they wanted to tell me there wasn’t. The frames were horrible, the arms extended because they’re were old frames, they disputed everything I said I thought was wrong with them, then they later found the same lens were the arms didn’t extend. I felt like they were making me seem like I was crazy and didn’t know what I was talking about. I’ve only been wearing glasses my whole life. I finally got the correct scrip and they didn’t want to fit the glasses correctly so they didn’t slide off my face. I got tired of going back and forth with the lady. I just left and I’m still wearing my old glasses. I will never go there again. They don’t break down the pricing. I had to ask for a copy of the breakdown and they don’t tell you the glasses are non refundable but it does state it on the receipt after paying for them, no refunds. I wasted several work hours and days to “correct the problem.” Save yourself the headache and cost. The eye doctor at the citrus park location was fabulous. She was absolutely amazing and made sure my script was accurate.

I love this location! The workers here are so sweet, nice, and work fast! Carolina always helps me out when I come in she’s so welcoming and sweet ! I was in and out. Book your appointments here!

Really happy with my experience at Optical Outlets. From the moment I walked in, the staff made everything easy and stress-free. The selection of frames was great, and the office was very clean and organized. Melissa helped me during my appointment and she was fantastic. She was very patient, answered all my questions, and helped me find frames that looked great and fit comfortably. Highly recommend this location if you’re looking for great service. I’ll definitely be coming back!