Optometrist Inside LensCrafters

This is my second time coming to this location. Had an appointment and was taken care of on time. Very professional, friendly staff. The doctor took his time explaining the different exams and the pros and cons of all my options. He was very friendly and personable. There was no pressure whatsoever to purchase anything.

I had a great experience at LensCrafters! From the moment I walked in, the front desk staff was friendly and welcoming. Dr. AnnaMaria Slonke was incredibly kind and took the time to explain everything clearly, which I really appreciated since it had been a long time since my last eye exam. She made me feel comfortable and well-informed throughout the entire process. After my exam, Jen helped me pick out my glasses and guided me through the purchase. She explained the pricing and my insurance in a way that was easy to understand, which made the whole experience stress-free. Overall, it was a really positive visit, and I will definitely be returning. Highly recommend!

I had high expectations for this place because it seemed really nice, but my experience was honestly disappointing and uncomfortable. I visited with my siblings, and instead of feeling welcomed, we were met with constant, unsettling stares from one of the employees. She was a blonde woman wearing glasses who was sitting at the tables, and her behavior immediately stood out. Rather than offering assistance or creating a friendly environment, she seemed to watch us the entire time, which made us feel judged and out of place. What made the situation even worse was that security showed up while we were there, and then left right after we did. It felt unnecessary and added to the discomfort of the experience. I was actually planning on making a purchase—specifically the Meta glasses—but the atmosphere completely changed my mind. No customer should feel unwelcome or scrutinized when simply trying to shop. Overall, the lack of professionalism and basic customer service from this employee really ruined what could have been a great visit. I hope management takes situations like this seriously and ensures all customers are treated with respect. And you can see by the amount of bad reviews this has, DO NOT GO!!!!!!

I had a wonderful experience here. Manager Kathy went above and beyond with her professionalism and excellent customer service. Highly recommend! Being a client for a year, very satisfied till know. They know what they’re doing!

I had a great experience at LensCrafters in Harlem / Irving. Mike went out of his way to help me and made the whole process easy and stress-free. He was very knowledgeable, patient, and genuinely friendly. You can tell he cares about making sure customers get exactly what they need. Mike was also just a really cool guy to talk to while I was there. Excellent customer service—definitely recommend this location!