Optometrist Inside LensCrafters

I had the pleasure of working with Emma yesterday, she is a dream! Emma was so patient with all my questions and gave me honest feedback regarding the various glasses I tried on. I never felt rushed while I took my time deciding which ones to get. She was also great about finding me the best deals on the glasses (2!) that I bought. Emma is a positive asset to LensCrafters. They are very lucky to have her!

Wow! I've worn glasses for 40 years, and have had many eye exams. Usually those experiences don't really stand out. My visit yesterday to LensCrafters in Robinson stood out for all the right reasons. It was awesome. I had made my eye appointment as the virtual visit with the doctor appearing remotely. I was a little apprehensive, but Zach explained the entire process to me - that he would do the preliminary tests, and send the results to my doc, who would appear virtually to complete the exam. Zach clearly knows what he is doing, and has a relaxed and professional manner, very competent and friendly. He explained each step of each procedure as we went and it really put me at ease. When Dr. Kuvuna appeared for the virtual exam, she was friendly and professional, and provided explanations and answers to my questions. She was not rushed in her responses, and really seemed to care. It was overall a great experience. And the virtual exam seemed to go a lot faster than traditional exams. After I got my prescription, Jaclynn and Emma helped me pick out frames, and discuss options and pricing with me. They were very clear and up front with the costs, and I appreciated that. I felt like I was in very good hands with these two friendly, knowledgeable, and professional women. I could tell that they both took great pride in their customer service. I would absolutely recommend LensCrafters at Robinson!

Overall I had a very good visit with excellent customer service at the Lenscrafters in the Mall at Robinson. All three staff members were friendly, helpful, patient and informative, as was the doctor who did my eye exam. I also received very good assistance in choosing frames, and was given great help re. my insurance coverage and in getting the savings available to me while ensuring that I got all of the options I wanted for the lenses ( UV protection, anti-glare, etc.) Overall a great experience there! The frames selection was also very good and nicely organized.

"I had a fantastic experience getting my new glasses here. The staff were incredibly polite and helpful throughout the entire process. I'm really happy with the quality of my eyewear, and they provided a great hard case and cleaning cloth to keep them protected. Excellent service all around!

Used to be good here. Now you can only book for an "Associate Optometrist". Turns out that means no eye doctor here, but a teleconference to a doctor somewhere. Also, if you are at all late for an appointment you have to reschedule altogether.