Optometrist Inside LensCrafters

We’ve had nothing but the best experience going here over the last two years. I’m not usually one for chains but after the horrible experience we had at the large local eye center, I was open to anything. The other place tried to bribe us with a gift basket drawing if we wrote a google review as soon as we walked in BEFORE we even had our exam. Everyone at LensCrafters is professional and friendly. The eye exams are much more thorough here, and we don’t feel rushed. I feel like our eye conditions and options are properly discussed and clearly explained. And I appreciate the other interactions I’ve witnessed with all ages of customers. My only complaint is the receipt. Way too long, think CVS, and difficult to understand if you are making several purchases. We will continue to go here and I wouldn’t hesitate to recommend it to others.

Dealt with a wonderful young lady name Kimberly McCauley (Team Lead) & she went above & beyond to make sure my glasses fit, as well as to ensure that with the prescription that my vision was improved with the new glasses & made any & all adjustments needed to have the glasses fit my face & allow me to see. Kim truly is an empathetic, professional employee that Lens Crafters should be very proud of. Her actions will ensure that I will be a returning customer of Lens Crafters from the point on.

Dr. Martin did a super job when determining what lenses I needed. The last pair of glasses I had didn't feel quite right, even when new, but I couldn't explain exactly why. After much questioning, we discovered what I thought was simple bluriness was actually double vision. He then spent time to find a better correction. While my 76 yo eyes will never see as good as they did at 20, I'm very pleased! And, an added benefit was the friendly, knowledgeable help of all those in the Lens Crafter store. Definitely recommend!

My experience was negative. I went in for an eye exam for glasses.I was told I had macular degeneration and that it could progress quickly or maybe not so quickly, but I needed to act right away to try to slow it down. In addition, I was advised not to consider cataract surgery until the cataracts were unbearable because it could sometimes accelerate the degeneration. After waiting a very tense month for an appointment with an ophthalmologist, I was told the degeneration was so mild I should just forget about it. No restrictions, no anything LensCrafters said I should do daily to attempt to slow the degeneration down. The ophthalmologist said cataract surgery would absolutely NOT accelerate macular degeneration! Lots of anguish because of bad info from LensCrafters. Maybe stick to what you know and refer patients to an expert? The eye exam was probably OK, but I won't be back. It's been a long month waiting for the right info.

I have been going to this place for almost 20 years. Until now. Yesterday I came in for an appointment the grey haired lady ( Karen) I got a lecture because I didn’t fill out their patient form. Let it go. Completed my exam and picked out frames. In order to pay I needed my health saving card. He told me just to call it in and they will get it started. I called today and spoke to a gentleman that should not be dealing with customers. It’s one thing to have bad policies, sometimes they are necessary. But to get a person to answer the phones that seems to gain joy from not be helpful. I actually said FO for the first time in forever. What happened to you!!! You were my favorite!!!!