Pearle Vision

I had a very disappointing experience with Dr. Marvin Matson during a contact lens visit. I explained that I had tried the trial daily lenses three times and felt dizzy and even somewhat nauseous each time. Instead of taking my concerns seriously, he was rude, dismissive, and clearly irritated by my questions. When I asked whether the problem could be related to the lens type, fit, dryness, or whether another option like weekly or monthly lenses might be better, he responded as if this was not his responsibility. That was shocking, because I came in for professional help with exactly this issue. No patient should be treated this way when reporting discomfort with trial lenses. I left feeling disrespected and would not recommend him for contact lens care.

***Update: Over a year has gone by and they did not attempt to contact me EVER (unlike their comment says) and their legal threat is laughable. Proof is proof, sweetheart. It’s your handwriting. 😘 Imagine threatening someone with legal action when they have a photo of your own handwriting, Dr. Matson. Oh yeah. There was a documented complaint about this filed against you with VSP too. I have been going to Dr. Matson for 4 years with no issue but in the last year, I have had issue after issue. It took 5+ months to get the lenses on my last pair of glasses right and now they gave me the most INCORRECT prescription. The prescription he wrote was -1.00 and -.75 (see attached). After seeing a different optometrist today, the correct prescription is -.25 and +.25. (See attached) Please be extremely cautious if you choose to go here. I thought I had serious eye damage that needed immediate attention because of the prescription difference! No one noticed how extremely different the prescription was from last year to this year. Obviously you can see the one dated from today and how different it is. All proof is attached in photos. I will note that they did refund my money for the incorrect glasses and my eye exam but only after I felt a complaint with VSP.

Scheduling an eye exam is simple and quick. However, when it comes to someone answering their phones, I give a 1-star. Pearle Vision's website is incredibly vague when it comes to the cost of their eye exams. Compared to other places, this establishment posts a 50-200$ range for their examinations. While that is somewhat helpful, it does not count as an EXACT amount that I would be prepared to pay without insurance. I called them on 12/01/2025 at 2:06 PM to ask about their OOP costs without insurance. No call back. So, I did call again, Friday, 12/05/2025 at 8:59 PM to cancel my appointment due to lack of information and their inability to provide not even an email with their price for an OOP exam. I've worked at places with better communication than this place is willing to NOT offer. So, I will not be scheduling an appointment with this establishment again. Despite my frustrations, I do hope you all have a Happy Holiday and that they do not continue to rely on Artificial Intelligence as their scheduling system.

Beware they only allow access to your eye exam prescription for 1 year vs 2 years at most other optometrists. Attached is from their website recommending adult exams every 2 years. They are willing to honor your prescription if you buy from them but will not provide you with a copy. I went in today for repair on the glasses I purchased and to potentially get a copy of my prescription, was treated rudely by staff as if they don’t care about customers just money. Tried to sell me new frames instead of even attempting to repair. I took elsewhere and they were repaired no problem. I will no longer use or recommend Pearle Vision.

Staff are wonderful people. I would give 5 stars but I am not happy with my vision since it's worst, but will see if the glasses needs adjustment.