Pearle Vision

I had a great experience at Pearle Vision thanks to Shannon. She was professional, knowledgeable, and incredibly helpful throughout the entire process. She took the time to answer all of my questions, made sure I was comfortable, and provided excellent customer service from start to finish. It’s clear that she genuinely cares about her customers and takes pride in her work. Employees like Shannon are a huge asset to Pearle Vision, and I truly appreciate all of her help. If anyone is looking for outstanding service, I highly recommend working with Shannon. Thank you again!

I received my eyeglasses and contact prescription at this location. To be honest with you. The environment is not very nice. It's not very kind. No one greets you as soon as you walk into the door they let you kind of stand around not advising you at all whether that you have an appointment or for Assistance, they're very mediocre when it comes to their customer service. I would think an eye doctor would have more joy more zest for individuals were coming in to get their eyes checked, you know I got a contacts ordered from them and I advise on my prescription for two separate contact lenses and they only deemed one on of them They don't fit right and they hurt my eyes. I asked for an exchange not for a refund. you know I'm not trying to get back money. I just wanted a different brand of contacts because they're more comfortable to wear and they refuse to do the exchange not even as like a one time courtesy blaming it on not having that the boxes were opened so I couldn't return them. Doesn't really give me good faith for a place that I go to to trust with my eyes. It's unfortunate especially that they don't have a sign placed anywhere no exchanges or anything in their offices. Now I'm out a box of contacts that hurt my eyes when if I went to 1 800 contacts, they would've exchanged them from me with me no problem

My daughter came in today to pick up her glasses and Shannon did a wonderful job helping her adjust her glasses. My daughter has been saying that the glasses were tight around her temple, and Shannon immediately recognized that before she even said the problem. She does a great job listening to her customers and provides amazing services, that's why we always ask for her!

I was not pleased with my appointment with Dr. Zhen Gao. The front desk services were great and very kind. But Dr. Zhen Gao had a horrible attitude, seemed very uninterested in what I had to say to her and just overall had no compassion. I was very disappointed with my visit and unfortunately had to pay a substantial amount for an exam that to me wasn’t taken seriously.

Excellent experience at Pearle Vision in Revere, MA. I had been putting off getting an updated eye exam for over 2 yrs, and had been using my daily contact lenses for months at a time. Wasn’t able to get appointments anywhere else for 6+ month, but they were able to help get seen and get new contacts & glasses in record time. A+ service from Leanne Fast, efficient, handled with care. Highly recommend.