I chose Pearle Vision in Fairlawn because their website stated that this location offered Ray-Ban Meta glasses and could put prescription lenses into Ray-Ban Meta frames that customers already owned. I also spoke with the person on the phone the day that I made the appointment and he verified all of my requirements of what I was looking for. I drove 70 miles based on that information.
The doctor was excellent—thorough, informative, and very kind. Ms Carol was also incredibly sweet and professional. She truly did her best to help, and I appreciated her kindness throughout the appointment.
Unfortunately, everything after my exam was frustrating. I received conflicting information about almost everything. I was told they could put prescription lenses in my Meta glasses, then they couldn’t. They couldn’t tint the lenses, then they could—but not with a gradient tint. Ms Carol even was nice enough to call LensCrafters at the mall to give me options ELSEWHERE.
I also asked if my contact lenses could simply be mailed to me since I had driven such a long distance, but that became another issue with additional charges. In the end, I left with no glasses, no contacts, and an insurance benefit used on an appointment that didn’t accomplish what I came for.
My biggest disappointment is that the website did not accurately reflect what this location could actually provide. I spent time researching before choosing this office, only to make a long drive for services they ultimately couldn’t deliver.
The one star is because the Dr was nice & Ms Carol but the inaccurate website information, lack of product knowledge, and inconsistent answers made this a very disappointing experience. I would recommend this location only if you need a basic eye exam. If you’re looking for specialty eyewear like Ray-Ban Meta glasses or more customized lens options, I would NOT recommend this location. They ruined my whole day.
Cara K.
