Pearle Vision

I made an appointment through Zocdoc around 12/10 and clearly selected dry eye as the reason for my visit. I have been experiencing severe tearing and discomfort every day and wasn’t sure exactly what was going on, which is why I scheduled the appointment. From the moment I arrived, I informed everyone I interacted with that I was there because of ongoing dry eye issues. However, when I finally saw the doctor, I was told that the appointment was only for a contact lens exam and not for dry eye treatment. I was not treated for my actual concern. At the time, I was unemployed and paid for the visit out of pocket. It was financially very difficult for me. After paying for an exam that did not address my condition, I was told to come back for a separate dry eye appointment. Unfortunately, I had already spent all the money I had on that first visit and could not afford to go elsewhere or return. I am still suffering, and today my eye pain is severe. I feel disappointed because I clearly communicated my reason for the visit, yet I was not helped. Patients should not have to pay for an appointment that does not address the medical issue they scheduled it for. I cannot recommend this place based on my experience.

I found Pearle Vision as they were the only people that would take our insurance plan. It was a massive bonus to find that their office was friendly and welcoming, and that Dr Cohn is remarkably expert. He clearly loves his job and it showed. My glasses are much better than they were. The "Stitch" enthusiast who answered the phone paved the way. Thanks to all, you are a great team.

They lie to your face. Dr. William Cohn told me it was illegal to give patients their PD (pupillary distance) because “the Board doesn’t allow it.” I believed him. Then I looked it up. That’s simply not true. They just don’t want to give you your PD because they want to sell you glasses instead of letting you buy them online. They even refused to give me my PD even though I had bought glasses from them before. Then came the billing. I was told the eye exam would be $124 out of pocket. Instead, they billed my insurance $333, even though I wasn’t even sure I had coverage. They checked my insurance and billed it anyway. When I got home, I found out the exam wasn’t covered. They were basically going to leave me to deal with that bill. I called them out on it. They then charged me the original $124 on my credit card instead. They told me they were going to reverse the insurance claim. I’m not even sure they did, because they "can’t provide any documentation showing that it was reversed". I called around afterward. Costco charges $100. Warby Parker charges $95. Save yourself the headache and go somewhere else. Also, the front desk employee, Monique, was rude, dismissive, and not helpful at all.

I barely wrote reviews, but this one warrants some attention for better performance. I drove for 20 minutes in the rain to get a quote for my prescription. The young man at the entrance was welcoming with proper communicative language. However, the lady handled my presence with noticeable indifference. After my information was entered, she said they are out-of-network. It was odd since I received a quote from another PV a week prior. She showed me on paper how she can’t see my benefits on her screen. Perplexed at the attitude, I went to my car and called Eyemed who promptly confirmed that they are indeed in-network with full benefits. I called back with a number from Eyemed for PV to call to resolve the issue, but she said, in a dismissive voice, she can’t call insurance because they are too busy when there was just one customer collecting his order. Looks like shopping around is unpopular in this place. I simply said I am taking my business somewhere else. Take this as constructive feedback!

I had a great experience with the entire team here. Dr. Cohn was fabulous and the team was so helpful with picking out frames and making I understood what was applicable for insurance. Would highly recommend.