Pearle Vision - E Lake Mead

Everyone here is very kind. Today Ashley helped me and she answered all of my questions with kindness. She helped me pick frames that fit my face and I had a great experience. I was able to get my prescription glasses same day which I am thankful for. Thank you 😊

We went in with an issue and Luis Alv was so HELPFUL & UNDERSTANDING. He was very kind and patient and heard our concerns and was able to fix our issue as well as went above and beyond our expectations. Amazing customer service! Great guy 10/10 would recommend.

This place is horrible! My mom has a cognitive disorder where she doesn’t quite understand the values of money and she gets confused when it comes to the cost of things. She’s had a massive stroke where she had to learn to walk, talk, read , and learn everything over again. While She has recovered tremendously and has gained full independence of daily activities she still hasn’t quite mastered some of her cognitive abilities. My mom went to this place and was SOLD an extra exam that she did not need. Her glasses were covered under her insurances but because she said yes to a $45 exam she was unable to get her glasses until she paid the $45. I went to the office to get her glasses and tried to explain to the manager LOUIS that my mom didn’t understand that the extra exam was $45 she has a cognitive delay and didn’t know it would be extra. I told him I should have gone with her but I didn’t know she had the appointment. His response to me was, “if I had a parent or family member that didn’t understand the cost, I wouldn’t let them go by themselves. I would go with them so they won’t cost me money out of my pocket.” He the. Proceeded to say, “we pay billions of dollars for the equipment so the doctors can examine the patients I can’t do anything about the fee.” For me it’s not about the fee. It’s more about the way they sold someone who didnt understand that it would cost extra and WITHHELD their glasses until the money was paid!! Made smart comments about how she shouldn’t come alone then. In addition to this there were notes in the system of this happening with my mom last year and her not having the money for the extra exam but someone (me) paid it later. Maybe ask people to pay for the exam before you do it? Then you will see they don’t have the money. Or let ppl know we are more about selling you something than you getting your glasses. My mom goes here because it’s the closest to her home. Unfortunately she won’t be back…simply because they rather sell sell sell than actually care about the people that come in there. It’s unfortunate because it’s in a democratic where some just done have the extra money but you push it anyway? And hold the glasses? Read the room!! Try to meet the patients where they at!! Actually care about people!!!

Highly recommend!!!!! I came in for a check up and new glasses. Staff was friendly and very helpful. Dr. Motola really cares about his patients and it shows. For $44 (optional) you can get eye scans that replace those awful eye dilation drops. Totally worth it. I came early and looked at glasses with Madeline before my appointment. She helped me find the perfect glasses to replace my ray bans that recently broke and took my measurements. After my appointment, she was assisting another customer and Adrian helped me. Definitely great team energy here. Recommending this place to all my friends! Thank you!

I had a full service eye exam at Pearle Vision located at the 1820 E Lake Mead location today. It was an amazing visit, marked by excellent customer service from Cynthia, Dr. Motola and Maddie. Cynthia completed the diagnostic testing and was extremely pleasant, knowledgeable and patient. I enjoyed how thoughtful Cynthia was as we completed testing. She is a true asset to Pearle Vision. Dr. Motola was extremely thorough, thoughtful and explained the results of all my tests. He patiently worked with me to ensure I completed the eye testing to determine the glasses that would best help me regain vision and training of my left eye due to my failure of upkeep and maintenance of my annual exams. If given the opportunity to work with him, I highly suggest you do. Dr. Motola has a kind, respectful demeanor and is passionate about what he does. It was a blessing to meet him and become his patient. Finally, I met with Maddie who assisted me with choosing my glasses. She thoroughly explained what my insurance covered, suggested the best options to maximize my dollars by advising me of coupons and specials available. Her first recommendation for my frames were my favorite. I chose this location because I researched there reviews. Many of them spoke of the kindness and expertise of the staff! The reviews were absolutely right!