Pec Optometry Group

The practice and customer service is rapidly doing down in the Clinton office. Between the overbooking, rude associates, poor communication each visit gets worst. Of course nothing is like it was 23yrs ago. But, I do remember when Dr. Raynor brung this office to Clinton. The care, customer service was phenomenal. Very sad to see the poor customer service that’s delivered, and no one seems to care; not only that but how does the associates not understand the patients insurance. Verifying coverage should be the easiest step. I was told my husband wasn’t on my coverage I knew for certain he was. Soon as I was out the door call my insurance and he is covered. I am baffled. My families last visit to this office!!!

My wife and I are new in town and we have been looking for an Eye doctor. We need not look no further. Even though it took us a couple of months to get in it was well worth the wait. The staff from the front door to the exit door were very helpful and courteous. Doc Mary Elizabeth was delightful, knowledgeable and more importantly, she spoke in layman terms. We feel blessed that we found these guys!

Both of my parents had appointments with Dr. Raynor today and said that everything was phenomenal! My mother said that she had an extra amazing experience with a technician named Gladys, who she said gave very detailed instructions and explained the processes thoroughly.

Great patient service. Wonderful staff and Doctor Huggins is great. Great doc to patient personality. Staff is very good at explaining cost of services and absolutely no long waits (which is rare now a days). Love this clinic and would highly recommend. I'd give 10 Stars!!

EDIT in response the the Providers reply: 1) YOU sent an email confirmation at 6:07pm to CONFIRM my appointment the next day, so clearly you didn't attempt to reschedule my appt on the evening of 8/7. 2) Not everyone lives on social media, so that isn't an adequate notification for your customers. Had an appointment scheduled for 8/8, have been waiting for MONTHS. I called on 8/7 to ensure the office would still be open on 8/8 due to the storm that was rolling in. The lady that answered the phone stated they still plan on being open but in the event they decided to close, they would call everyone and let them know. Well, here it is 9:45am on 8/8 & I’ve not heard from anyone, so I called to double check. Only to be met with a message stating they are closed due to the weather. Had I not called, I would have shown up for my appointment only to find them closed. If the tables were turned & I didn’t show up for my appointment with no heads up, I would be charged a no show fee. This is unacceptable poor customer service.