Phyllis E Chambers OD

I hate having to write reviews but it's needed for the service provider to understand their consumers point of view. I went for my appointment to have my eyes dilated; I arrived at 2:20pm took my seat, was immediately called back to have the drops put in to start the procedure. I feeling good, because my last and first visit to this office, I sat in back exam room for close to 40mins. I was told to have a seat after drops were put in back in the waiting room and well bring you back in 15mins. From that point I waited an hour! As I'm about to leave they call but can't tell how long I'm going to wait now in the exam room. I choose to leave, the attendant reply, "that's on you". Sadly, this Doctor came highly recommended from coworker and unfortunately many businesses don't see that value. I won't be recommending your service.

She’s a great doctor but need retinol surgury on my left eye don’t know what’s going on it’s been bothering me since it’s happened for like 1-2 years at least she said she will get back to me and never did and now I’m embarrassed and in pain from it I wish she would just give me a prescription to get it done

Doctor was nice and understanding. Didn’t like the fact the billing lady was very passive aggressive regarding insurance coverage. I was told after my appointment that they wouldn’t cover my contact lenses that have always been covered. My insurance confirmed that the billing from this office didn’t even put in correct codes and I know because when I called my insurance they said it should be fully covered and when I read back the codes chambers billing rep gave me that were marked those aren’t even codes at all that show up in their system at all. Which made sense because, when I then informed Chambers billing representative, I was told when she put in the codes to authorize my exam put down by the Chambers it wouldn’t allow her to put it in the system. Meaning billing rep didn’t know what she was doing. Unless doctor isn't being honest about why they determined whether it’s medically necessary or not. How is me seeing not considered medically necessary? I have horrible vison and glasses dont work as well especially at night when lights come on it’s blinding and I can’t see . Now with winter coming and night time coming earlier I will struggle to see because glasses do not help. I can’t put sun glasses on. My insurance doesn’t cover transitional lenses. Just very disappointed and dissatisfied with how this was handled. I will not be returning ever again. Beware.

Today was my first visit. The staff is AWESOME!!! They are very nice and explain everything. Dr. Chambers is AWESOME!!! She's very nice and caring. She explains everything she's doing and if you have something wrong she explains it to you. She answered all my questions. I have never been to an office where the staff and doctor were so caring and Awesome. I would definitely recommend her.

I’ll be 25 this year. My mom & I have been visiting Dr. Chambers since I was in elementary school! I believe I got my first pair of glasses at 9. I am very pleased with my latest pair! I’m also happy with Dr. Chamber’s new location. It’s closer to my house and very convenient to get to. I would recommend this office for young kids and grown adults! It’s really quiet, clean and the staff is friendly. You’ll get in and out!