My 80+ year-old grandmother recently visited this office after not seeing an optometrist in more than 20 years. Because she had no frame of reference for today’s pricing, she trusted the staff and assumed the prices she was quoted were normal. What happened instead felt like blatant price gouging. To give some perspective: - She was charged $525 for a pair of Jimmy Choo JC3054U frames. A quick search online shows these frames commonly selling for around $150–$200. - She was charged $578 for Tom Ford FT5812-B frames. These can routinely be found online for approximately $250–$300. After lenses and a “20% discount,” the total still came to nearly $1,500 for two pairs of glasses. My grandmother genuinely believed this was simply what glasses cost nowadays. She had no idea she was paying prices that were dramatically inflated compared to normal market rates. Her daughter-in-law only saw the receipt after the purchase had already been completed. I personally purchase glasses every few years, so when I found out what she paid, I immediately called the office — less than 24 hours later — hoping they would at least allow cancellation of the frames if the lenses had already been started. The manager refused, citing a strict no-refund policy and offering no reasonable accommodation whatsoever. Please, if you have elderly family members, help them shop around before making a purchase here. Get the prescription if you want, but be extremely cautious about buying frames and lenses through this office. The exact same prescription and comparable frames can easily be purchased online for hundreds less — often under $500 total for two pairs. In a community with many retirees and seniors living on fixed incomes, these pricing practices feel deeply unethical. My grandmother trusted this business, and instead she walked away paying far more than she should have simply because she didn’t know any better.
