Avoid buying glasses here—total scam! Two months ago, I bought a pair of glasses for $550 at this store. I used the exact same prescription I had two years ago, with the same High Index 1.60 lenses. The size of the new glasses was almost identical to my old pair, so I expected the thickness of the lenses to be similar as well. However, the new glasses are noticeably much thicker. I returned to the store, and the manager, Paul, agreed that I could switch to a smaller frame, which might make the lenses thinner. I agreed and chose a different frame. Paul also told me that they would reserve the second frame for me and order a third frame in the same shape but a different color so I could compare and choose. I really appreciated his help at that point. I called the store every week to check if the third frame had arrived, but each time I was told, "No." Finally, five weeks later, the third frame arrived, and I went to the store. Here's where things went wrong: The second frame they had reserved for me was gone. It seemed like they had sold it or misplaced it. So now, I only had the third frame to look at, with nothing to compare it to. I asked what the next steps were, and the staff didn’t seem to know. No one offered a solution—they gave me an answer like "It is what it is." At this point, I had paid $550 and had nothing to show for it—not even an answer or a solution. Paul wasn't at the store today, so I asked the staff to have him call me back. 4 hours passed, and still no response. I’m at a loss for what to do. I feel like I’ve been scammed out of $550.
