DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE, ANYWHERE ELSE!!!
First, let me start out by saying that I am 32 years old and have been wearing glasses since I was 6. In 9th grade I’ve even had a stint where I had hard contacts. Never, in my 26 years of needing corrective eyewear, have I ever gotten the wrong prescription. Not even once! That all changed when I went to Price Eyewear on June 6 of this year. I wanted soft contact lenses and even made sure to ask if that was possible with having astigmatism. I was ensured it would be fine. I have my eye exam and get fitted for contacts, roughly $150. I wear them the prescribed amount hours every day to get used to them, have a raging headache, and realize I can’t read anything on my laptop. I ask them if they can translate my old glasses prescription to a contact prescription for the time being (the optometrist I saw was on vacation and I didn’t want to go two weeks with these ones) and they do that (sort of). I get a follow-up appointment scheduled for 2 weeks out. I tell the optometrist prescription #2 is much better than the first prescription but a hair off and the optometrist gives me another eye exam and tells me she needs to order a new prescription (I was expecting them to be similar to the old prescription). Over 2 months go by where I call them at least weekly asking if the new prescription came in (I had monthly contacts so I had already thrown the #2 prescription pair out by July 20). I’m back to wearing my old glasses. Finally growing tired of the runaround, I call them on Aug 22 (over 2.5 months since my initial appointment) and (after asking if there’s anything they can do other then re-ordering them from the supplier multiple times) say I’m about to go get a new eye exam done somewhere else as I can’t keep doing this. All of a sudden (after telling me there’s nothing they can do for weeks on end now), they can call another location and get these contacts that they have been unable to get and get them the very next day (a Wednesday) and I pick them up. One eye (the right eye) was a different brand but I was just happy they were finally in. They tell me they should have the correct brand in on Friday (2 days later) and that they will call me. I get home and wear the prescription #3 contacts and it’s not even close to prescription #2 and I can barely make out road signs, have a splitting headache and the second I take them out I have cloudy vision for about an hour. Fast forward to today, I went in to get all 3 contact prescriptions they’ve given me so I can take those to the new eye doctor on Thursday (and make sure I don’t get those prescriptions again). They make me wait half an hr while trying to find prescription 3’s right eye contact in the right brand (didn’t listen to me) and then they finally tell me they can’t give me the prescriptions because they weren’t finalized and that I need to sign a release form at the new eye doctor’s place so the new eye doc can see the notes they wrote on me. I am a day short of hitting my 3-month mark with nothing more than a handful of terrible headaches, wasted money, and wasted time to show for this place. After I got home, I went back and forth with myself and decided that I paid them and if they can’t even give me the prescriptions they gave me contacts for then I deserve a refund (at least for the eye exam). I try to be very diplomatic and didn’t want to ask this in haste at the office so I went home to think everything through. I ask for a refund and (after three transfers) get told by the doctor that I’m refusing services as I didn’t take the right eye contact with me this morning (because it’s the wrong prescription). They know the third prescription is the worst one, refuse to refund me for the eye exam and refuse to give me my prescriptions they wrote me. At what point does refusing services turn into optometrist incompetence? If I didn’t throw in the towel I would still be dealing with this when my prescription runs out in June 2024 being no closer to the right prescription.
