I had hoped that it wouldn't come to this but it has. After exhausting myself with pleas for help from the practice's billing team (due to their billing incompetence), I am choosing to write this review. This is the classic "provider vs practice" conundrum: Dr. Saferstein was thorough, efficient and expert in his treatment of me. Its the office and billing staff that falls way short of expectations. I was upcharged, overcharged and charged for add-ons I never approved. Moreover, I did not walk out with an itemized receipt, which should have been the first red flag, and never received the promised email receipt (second red flag). I gladly paid over $1K that evening for what I had hoped was an honest exchange of services for payment. Turns out that they never submitted the claim properly to my insurance and charged me much more than the insurance contract stipulates. At first I believed that bringing this to their attention with EOB vs receipt (the receipt that I had to repeatedly ask for, red flag 3, but ultimately makes sense as to why they didnt want me to see it). Expecting a roughly $300 refund, I heard nothing. I heard passing the buck, I heard a lack of expertise, but didn't hear accountability. Thus, I filed a complaint with the insurance company and will let them deal with it. I am also contesting the entire charge with my credit card company. Let the practice justify the overcharge to them if they don't want to deal with me. IMO, the support that the practice gives to the provider can be a make or break in patient volume. Sadly, there are other Low Vision providers to choose from, try one of them.
