I had called before going to the location regarding my glasses I had accidentally sat on my glasses and was wondering if they repaired glasses while you ate. I spoke to a very nice young lady and she advised me it depends on the condition of the glasses. So I drove over there and upon entering was welcomed very kindly by two women behind the counter. One was with the customer and the other lady was on the phone. When she got off the phone she came to me immediately and was so friendly, and kind and was very sympathetic to my situation lol. She was so very kind and indeed fixed my glasses in less than 5 minutes for me. I would definitely recommend going here for all of your Optical needs. I was advised that they are moving to beach 21st Street in May so you may want to check with them if you have any questions. I give them 10 Stars because if they could be kind and decent and simply repairing a pair of glasses, I'm very confident that they are equally professional in getting your eyes checked as well and picking out frames Etc. I usually go to Avenue U in Brooklyn however, I think I just found a new place to go to. Thank you Heather for fixing my glasses and being so kind. Wishing you and your staff all the best in your new location!
Raines Optical Company
About
Located at 10-55 Beach 21ST St in Far Rockaway, NY, Raines Optical Company is an eye care practice serving the Far Rockaway area. The practice lists eye exams but not an in-house optical department. EyeMed, Aetna Vision, Cigna Vision and Humana are among the 8 vision plans accepted. Care is provided by Bryan S Prouse, OD. Walk-in visits are welcome. Call (718) 327-2020 to confirm hours and coverage before you visit.
- Listing type
- Optometrist — no retail optical on site
- Address
-
10-55 Beach 21ST St
Far Rockaway, NY 11691
Get Directions - Phone
- (718) 327-2020
- Languages spoken
- —
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
On the map
Hours
Hours not published — call ahead.
Currently closed. Times shown in America/New_York. Holiday hours may differ.
Doctors at this practice
Reviews on Google 91
I truly will never refer any of my patients here again. They can't get there stuff together. I have been waiting over a month for my contacts to be mailed to them for me to pick up. They REFUSED TO GIVE ME MY PERSCRIPTION IF I DID NOT MAKE AND AFTERCARE APPOINTMENT WITH THEM. I DID AND STILL HAVE NOT RECEIVED ANYTHING YET.
Customer service are very rude. They do not greet you upon arrival. They look at you with disgust. The eye doctor in the back is rude and not kid friendly. He also rushed you and feels like your questions are a bother to him. I ordered a frame that wasn't covered by insurance and when my glasses came the bifocals were too high. They refuse to do anything about it. I will not be going there anymore. There is an optical on Beach 116 Street. Their service is a lot better and they are more professional.
Always on hold for 15 minutes plus . It’s a small/new location not really that busy but it seems like every time it’s long wait time or as if no one is there working . The office is clean thats all I can really say
I have waited 3 months for these ppl just for replacement they do not reach out to you to communicate delays or anything. Smh definitely go elsewhere
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