Resident Eye Care Associates

My experience was I am a 68 yr. Old female that lives around the corner from the office.I came in to just ask if a doctor could look at my eye because I felt like something was inside of it... And it was painful... A RUDE male receptionist met me at the door and didn't even give me time to even say why I was there but BLUNTLY ask if I was a patient.And if not, they were not taking any patients for another three months... I explained to him that I had a simple request to have a doctor look in my eye.Just to see if they could remove whatever was in there.Because I didn't want to drive all the way to an emergency room with one contact in my eye... He was totally rude, would not even honor my request to even ASK a doctor to do so... CUSTOMER SERVICE DEFINITELY IS NOT WHAT IT USED TO BE!!!

I would not recommend. Have been coming here for many years but I can say that in the last 3-4 years the quality has gone down severely. The staff is not only unprofessional, but they’re inattentive, and disrespectful. There is an air of arrogance whenever a question is answered and the doctor, while knowledgeable avoids dealing with patients are much as possible. Some of my last experiences include having to have glasses remade 3 times because they got my prescription wrong and my contact lens exam being wrong and then refusing to redo the exam or refund me my money. Unfortunately quality and service has gone down and thus I would not recommend.

Terrible experience. The staff is extremely rude, disrespectful, and completely unprofessional. They show no interest in providing good service. They say they will return calls and never do. The doctor also does not return calls or show any concern for proper patient follow-up. In addition, I was charged $100 for a test that was done with an incorrect prescription, and they neither refunded the money nor offered to repeat the test. We also ordered glasses and had to come back four times because there was always something wrong. I do not recommend this place at all.

Resident Eye Care Associates is an outstanding organization. From my very first interaction with Julie Fondacaro, who so kindly coordinated services for my 101-year-old mother, to Dr. Pansheria, who visited her at her nursing home in Whiting, NJ within 24 hours, the experience has been exceptional. David, the optician, followed up right after the appointment to confirm insurance details and ensure the right type of glasses were ordered. Their professionalism, responsiveness, and genuine care truly set them apart.

Doctors are really good. However, the staff is horrific. They refuse to call medications in to the pharmacy and constantly tell me that the pharmacy has to call them. I did complain to the doctor, who apologized. I guess the staff does not care what the doctor says. Unprofessional and rude.