Robson Eye Institute

My husband goes here for eye injections. I know this place is now part of the Robson group, and it shows. We had issues there as well. These people can never get the billing right! We have had so many issues with billing it's almost comical. But not laughing. And 2 times in the last few months, we have gone to appointment and they had no power. So we were turned away, told to make another appointment. The next appointment was 3 weeks out. Hubby needs the shot, every 5 weeks. So looking for a new retina center. EVEN IF WE HAVE TO SWITCH INSURANCE.

I go here for injections due to diabetic retinopathy. The staff is friendly, however, 2 of the 3 injections, I experienced a lot of pain afterwards due to iodine being left in my eye. The pain lasted the rest of the day & through the night. My eye hasn’t been flushed out enough after the procedure to rinse out the iodine. Also, during the 3rd injection, I felt extreme pain when the needle was going in. The first 2 procedures I only felt pressure but the 3rd procedure had me cursing because it was so painful. I so wish more care would be taken to ensure I don’t experience pain & discomfort. I already am scared every time to go in but then I end up going through pure hell. I feel they are rushing & not caring about my comfort.

So I have been going to this doctor for I would say 3 years and the staff in the office in Palm Harbor location are very nice, but the person they have to handle the billing for this company has to be the rudest person I have ever talked to on the phone. First she would never return my call I have call about 5 times on the same invoice LM for her to call me back she never return my call. I explained to her that I called my insurance and they said they just need to resubmit the claim with the right coding so they can pay it properly, Mind you I can see that a different code was used on that claim when I signed into my insurance portal, but she is arguing with me yelling on the top of lungs at me because I want her to resubmit the claim. if I have been there and the insurance always pay the bill minus my copay and nothing changed on my insurance why can you just do what I asked which to re-submit the claim, I just don't get it how can people like that be in customer service she obviously do not like what she is doing, I would suggest you find another job lady. there is no reason for that kind of behavior. Unacceptable! I will take my business elsewhere. Remember we all have a choice.

Gotta love it when the operator hangs up on you mid sentence! Oh wait no thats very unprofessional! SMH

This review is based only on interaction with the operator who answered the phone. I was looking for a doctor who accepts Medicare/Humana. This practice and each of its doctors were listed in the online provider list. When I called, the woman who answered the phone was very nasty and said, "Humana has us listed wrong. We don't take Humana." Then she hung up on me. It isn't my fault that Humana made a mistake. If she can't handle a simple question like this in a civilized way, she needs a new job.