Rosin Eyecare

True review would be zero stars......Disappointed, angered, and in disbelief. First off I did not write a review after last year's disappointment in hopes that this year would be different. Was I ever mistaken........ left after spending almost $500 for exam and only half a year of contacts without a printout of my prescription. When I called a few days later to ask prescription to be emailed was told they will not do so. I am not local and just running by to pick it up is not an option for a manager who works until 6:00 daily. First 2 years I was somewhat pleased, but the past 2 years have been a pitiful excuse as far as management goes. And for the record, I manage a business for a living and deal with people every day. DO NOT attempt to go to Coley and Coley if you want a quality experience. After reading the latest reviews, I see that I am not alone.

I took my 4 children here 3 years ago for eye exams. We received a bill a year after service and worked. Our insurance notified us that this was because the staff has mistyped the childs member number and provided guidance on how to the provider could correct the error. We notified the office on how to correct this error on how to correct this after working with our insurance. We just received Another bill for $250 today for the uninsured amount for this child. The staff is hard to reach by phone at the best of times aside from this issue.

Took my son here and he got his eyes dilated for the first time. They did not give him anything to wear home. They also told me I could get my glasses shipped and called me a few days later stating ups could not deliver them and I’ve never had an issue with deliveries. If you can go to America’s best or Walmart on old fort you will beat better off. I was very disappointed with this place.

This happened a year ago, and I was too annoyed to even write about it. I want to start by saying that I am very laid back, and I never leave bad reviews. But my last visit was very, very frustrating. I’ve gone to Coley every March for 20+ years, to update my prescription and order contacts. Last March, I called Coley to set up my annual exam like I always do. On my appointment day, shortly after I walked in, I was told, “We tried to call you before you got here…” I told them I did not have any missed calls, to which the tech shrugged her shoulders and didn’t say anything else. I still have no idea why they tried to call me. Then, every single person I came into contact with seemed very confused as to why I was there. They were so confused, I even started questioning whether I’d shown up on the wrong day or at the wrong time (I hadn’t). The whole thing was weird and felt disorganized. When I go to check out, I’m told that their credit card machine is down, so I can’t order my contacts, but they’d call me the next day and I could order over the phone. I’m like sure, no problem. I waited 3 days, and nobody ever called. At this point I am getting quite low on my contacts, which worries me as I have pretty bad vision and I really can’t function without them. I tried to call a couple times, nobody answered, so I went to the office in person the next day to order. I told the person at the front desk that I was there to order my contacts because their credit card machine was down earlier in the week. She states, “Well I can’t order your contacts because your prescription expired 3/7/2024. You’ll need an updated exam.” I advised that I was there 4 days prior and got an updated prescription then. Then she tells me the doctor didn’t put it in after my appointment, and since the doctor is not there, they can’t put it in. At this point, I asked for a sample pack of contacts, since I couldn’t order any, I needed some to get me by until I could order. I even offered to pay for the sample pack. “Well I can’t give you any sample packs because the company only gives us so many.” Okay, I understand. Do you know about how long it takes for them to be delivered after I order? I’m getting really low. “7-10 days, but I can’t order them unless you pay in full!!!!!” Yes, I’m actually trying to pay for them in full right now but you’re telling me I can’t because my prescription is expired even though I was just here. We went in circles like this for an hour and she acted like this one sample pack of contacts I asked for was going to get her fired or something. Oh, and two weeks later they called me multiple times to tell me it was time to schedule my annual exam. Lol. It was an incredibly frustrating experience and it was very sad to see how it’s gone downhill since the Coleys retired. I did give 2 stars instead of 1 because the doctors seem fine, it’s just the inner workings of the office need major work

Last Wednesday was the very last time I will step foot into Coley & Coley. After almost 10 years of consistently patronizing this practice and referring others I felt the utmost lack of Customer Service and human understanding. I walked in 4 kids in tow rushing down one of the most horribly congested streets of Murfreesboro only to walk in 8 min past my “scheduled” appointment with any “available optometrist” to be told the 4:00 dr will not see anyone past time. “Are you kidding me?” For all the times I have shown up on time and sat there patiently waiting past my “scheduled” time and not ever making a fuss about that inconvenience or inconsideration. But to have a complete disregard for small human delay shows I really didn’t want to meet the 4:00 Dr. For a service I was about to completely pay out of pocket for I will gladly find a new establishment that shows more care and concern for the people they serve over being the “time police” or changing face because my insurance no longer benefits motive to prance me around at all the unnecessary top dollar options. Thank you for showing your true colors Coley & Coley!