Sa Family Eye Care Center

I’ve been trusting Dr. Nydia with my eyes for almost 15 years. The level of care and time she’s spends with me each appointment has never wavered. Everyone on staff is very friendly and knowledgeable. It’s always easy to find appointments that work for my busy schedule. The selection of glasses is excellent and they have a wide range of price ranges. I appreciate that everyone takes the time to educate me on my care but also my health insurance benefits so I know exactly my out of pocket cost. Highly recommend!

NO RETURNS OR EXCHANGES!! DO NOT RECOMMEND. I recently got my prescription glasses from here to use in operating rooms but the frame was heavier and didn't quite fit my nose bridge when I got my glasses back. When I asked for a refund (since I didn't like other frames at the shop), Dr. Nydia instantly changed her facial expression and had me talk to the receptionist instead. Ever since then all the employees treated me rudely and told me Dr. Nydia is doing me a "FAVOR" by allowing me to exchange the glasses. I was FORCED to purchase another frame even though I didn't like any of them at the shop. No one had explained the refund or exchange policy prior to the purchase. When I asked where the policy is stated, the receptionist took long time to find it on website. Policy was not stated anywhere in the shop nor paper copy was given. ADDITIONALLY, all the frames at the shop were more expensive than the retail price. I personally compared the price from brands such as Ray-Ban, Fossils, Tommy Hilfinger, Nautica etc. so it is confirmed (attached in photos). (lens were way more expensive too) When I asked the reason why the prices are significantly higher, they told it's because all the frames are from Luxottica and they need to profit by raising the price. Next time I need glasses, I would just purchase through online which provides cheaper options with full refund.

We have always loved Dr. Rosillo, but we went today and it’s a whole new staff and doctor. It was the worst visit, first they said they couldn’t verify my insurance, then they needed my full social, when I declined they said I could pay cash and get reimbursed from my insurance. It all felt really wrong, once they managed to verify my insurance, the copays were wrong. When I questioned them, it got corrected. The few mins we spent with the tech were useless and he was acting like the doctor. When I asked why the tech was trying to perform the exam, the doctor came from another room to start the visit. I told him, we were leaving. No one there knows what they’re doing or how to run a business! Do not go!

I've been seeing Dr. Rosillo for several years now and I've been so happy with her! She's a smart, wonderful and caring Doctor. My eyes are healthy because of her! I appreciate that she treats me like family when I visit. Her office staff are always pleasant, too!

Amazing team! I called on Tuesday afternoon trying to get an appointment for anytime and they were able to get me in next day. Staff was extremely kind and explained everything to me with no hesitation. The Doctor was wonderful, made me feel welcome and was so kind and patient as I was trying to read the letters. Even making sure I had a ride after my dialation. This was my first time here but have already let everyone know that this place is where you need to go! In and out too which is always a plus! Thank y’all again for the wonderful staff y’all have!