Sam's Club Optical

As long as you don’t have to speak with anyone at that store, everything is great. Just had the worst customer service experience I’ve had in a long time. Katrina, self proclaimed manager at the Augusta location, hung up on me when I was trying to figure out how to get my order cancelled since they were unable to deliver today. I asked for the regional manager- and Katrina hung up on me. I want a refund for my order and a refund for my yearly dues for my time and the lack of consideration by the staff at this location. I’ll be contacting the district offices in Arkansas and making sure that customers are better treated by this location the future. It’s sad how disrespectful these folks were in Augusta.

Fine. For some reason they removed the extra carts from the self check out so that made it very difficult to scan each item and have to keep it in the same cart. They had minimal cashiers if you wanted to do that instead.

Very disappointed in the renewal process. I received a military discount membership last year and read everything thoroughly thinking it was annually. Found out today that it was only the first year and then full price. Not that I mind paying it but it’s very misleading when you read the terms online. Some veterans may not sign up for it if they knew they wouldn’t receive it annually. Clarity is key when it comes to membership. Bad form.

Great prices if you need to buy in bulk. Employees are very friendly and helpful. Clean atmosphere. Enjoy shopping here

Augusta pick up is terrible. Did a pick up for between 2pm - 3pm. No email or text was sent to me saying it was ready so I called. I was on hold for 20mins. Then told my order would be an additional hour. We live an hour away and didn't have time to wait. So I canceled my order. This location has weak values, work ethic, and time management. I don't think I want to renew my membership again. What's the point. Very disappointing.