Sam’s Club Optical

I have been using Sam's Optical for a while now, and I must report on Service, mainly Jim! He is just simply the BEST! It seem like I was taking forever to select frames. He was so kind and said take your time I am here to help. And help he did, very nice and knowledgeable! Answered all my questions. Thank You Jim!!

I was given a 1:00pm appt on Thursday 7/31 over the phone. I arrived for my appt. and was told their Dr. was on maternity leave. I hope others have better luck, but be sure to call ahead.

I initially wanted a year‘s supply of contact lenses and they did not have them in stock. The lady would not let me buy what she had in store and place an order for the rest. As a result, it has been three months and I need more lenses but I cannot get them because they are never open when they are supposed to be. I have visited the store four times in the last week. Been out of lenses for three days now and squinting even as I write this review in their parking lot…all bad, would not recommend

Do not buy your glasses at Sam’s Club, very poor customer service. I recently purchased a pair of glasses with progressive lens and had to take back to store three times I was told the frames I chose were improper for my prescription. I found another frame and they were more money which I had no problem paying the additional cost but explained to the Technician I had purchased two sets of clip on glasses which I no longer have the receipts for at Walmart because they were cheaper and requested if they could provide me with a new clip on sunglasses and her answer was do you expect Sam’s Club to pay for your clip on sunglasses. I told her yes because I purchased the clip on sunglasses not expecting to have to return my glasses to Sam’s Club because the prescription wasn’t proper She still was not willing to make any effort at all to assist me, she never even called the manager of the store to talk with him, she just said they won’t do anything for me.

Went to pick up an already paid for set of contacts. The clerk was waiting for a customer to pick out and try on her frames...the customer was in no hurry. The clerk looked at me and with a big disappointed sigh said it was going to be a while....30 minutes later she gets to me and says okay your next.. .my interaction was 45 secods tops. She could have handled my interaction while she was waiting for the customer for 15 minutes. Bare minimum service with and attitude. I will be going to Costco in the future.