Sam’s Club Optical

I've been coming here for years for my contacts. Occasionally I'll get my glasses prescription changed in my old frames. It's been over a month and my glasses are still not right. It takes weeks to get them back, the script was in the wrong eyes, the anti glare is webbed. I took them back and one lens is fine but the other one still has a glare because of the webbed. I can't go another month hoping they catch QC problems.

My experience at the optical department was nothing but stellar. I brought in a prescription from an optometrist and later from an ophthalmologist from the same Southfield office. I was examined by both of these doctors at separate times within a 3 month period of time. They both wrote prescriptions that excluded my astigmatism. As a result neither prescription corrected my vision. When I returned to them for a third time, I was met with subtle hostility. Nevertheless, Dr. Kashou from Sam’s Club kindly and patiently re-examined my eyes and wrote a prescription that actually corrected my vision. Not once did she make any disparaging comments about the other two doctors. I guess she didn’t have to because I sure did. Lesson learned: Sometimes quality, competency and professionalism comes in a department store setting. I highly recommended them. Thank you so much Dr. Kashou.

Hands down Lisa was the best. Had my most pleasant experience getting my new glasses. She made it easy peasy.

Why does this optical even exist? The doc is never there.

Great friendly staff