Sam’s Club Optical

I called several times to get a copy of my prescription glasses but they said the exam office was off or closed that week. It's really frustrating to ask for a simple prescription copy of my glasses. They never bothered to take my information or write my name down so they could call me back

All their staff are very friendly and professional. The assistant, Miss Jeanine was very accommodating when I called and asked for details. During my eye examination, Dr. Amy checked my eye thoroughly and was very kind to answer my questions. At the optical center, Ken, the guy who assisted me, was very patient to quote my lenses since I have an old frame I just need to be replaced for a higher power. I don’t have any insurance so I think their services are high quality at a low price.

Was pleasantly surprised at the over all cost for glasses. They are reasonable and helpful. Delivery takes 2 weeks or more but that's faster than zenni and the non transition lenses option is comparable in price with my insurance which of course semi doesn't take. Overall very pleased.

Dr Krempecki examined my eyes and I took the Rx and ordered my glasses on Zenni Optical. I have used Zenni for 7 pairs of glasses with no problem at all. The two pair of glasses came and they were so far off! I went back to Dr Krempecki to recheck the Rx, she changed the left eye slightly but no other changes claiming maybe Zenni Optical made them wrong. I had to return the two pair to Zenni and thankfully they gave me a credit. I reordered another pair and that was wrong...could not see right. Again going back and forth with Sam's Optical and they are claiming no wrong doing. They recommended I send that pair back to Zenni to check. Zenni sent them back to me saying they were correct according to Sam's Optical Rx and said no refund or credit can be offered. Then Dr. Blackwood (the owner) examined and she changed it to what my old glasses Rx was and I told her I am stuck with this pair from Zenni based on THEIR prescription and cannot get my money back. It was their error and they could care less. They didn't even apologize that I was out that money and my time having to go back to them four times to Sam's Optical and my postage and time sending glasses back twice to Zenni to recheck them. I now will go and spend money on a REAL eye doctor to prove how wrong they are. Really bad customer service...the doctors don't seem to know what they are doing. Save yourself some time, money and headache and go somewhere else. I am so disappointed and frankly disgusted with how they handled this. Jeanine the office manager is the only shining jewel there, she was kind and sweet.

Not sure if they went out of business or what?? I used to be a regular customer for decades, but have tried getting an appointment for 2 people for 4 weeks. No one answers the phone during business hours, and then no one ever calls back for weeks and weeks. After a few calls and letting time pass for a call back, none received, I wound up having to someone else to get appts. I recommend Northlake Optical at Biltmore. They got me in and they were affordable without insurance. FYI.