Sam’s Club Optical

Went to order contacts and was there 30 minutes before closing Sydney was helping another customer. After waiting 10 minutes she acknowledged us and asked what we needed, I explained, she then asked if I would be using insurance when I answered yes she proceeded to tell me she was too busy to help me I’d have to come back. I understand they are short staffed but to be told she couldn’t help me when I was there 30 minutes early was a bit rude.

It's very hard to return contacts once purchased from Sams Club. I was loving the savings but when my contacts didn't work it was very hard to return them.

Went to get new lenses. I was given a price around $330. Then an explain they just started using an American processing facility. They were going to charge $59 to install each lense in the frame. In the past i had gotten lenses replased for a reasonable price. I don't know what happened. I went to Costco and paid $129 for the lenses created and installed in the frame.

Long waiting time, the manager Erika Aboc just sat around doing nothing and didn't offer help.

Staff very helpful and nice!!