I had a 12:30 PM appointment and did not leave until 3:45 PM, so I was there for over three hours. When I arrived, the office was extremely crowded and there was only one doctor. They did the non-contact tonometry (air-puff test) to check my eye pressure, and then I waited a long time before actually being seen.
The doctor eventually examined my eyes and dilated them. After my eyes were dilated, I waited about 25 minutes for him to come back and check them again, and that follow-up examination only took about five minutes. He also recommended taking photographs of the back of my eyes, which would have been an additional $45 copay. I declined and left afterward.
The doctor was friendly, but I did feel like he was trying to upsell me during the appointment. My prescription is very low, and I explained that I was interested in glasses primarily because I use a computer for both work and school. I was interested in readers with an anti-reflective coating to make computer use more comfortable. Instead, I was also encouraged to purchase driving glasses with anti-glare for nighttime driving and even contacts to change my eye color. Combined with the recommendation for the additional $45 eye photographs, the experience felt more focused on getting me to purchase additional services and products than on what I actually came in for.
The customer service was also disappointing. I had a $10 copay and paid with a $20 bill, but I had to wait while the manager, Jacqueline (the name the doctor gave me), went to another store inside the mall to get change. I also found my interaction with her to be rude and unwelcoming.
The bathroom situation was another issue. Even though patients were waiting for hours, the bathroom inside the office was not available. Instead, patients had to use the public bathroom downstairs at the other end of the mall. After already waiting for hours, having to walk that far to use a restroom felt very inconsiderate.
I did ask for a copy of my prescription, and I will be purchasing my glasses somewhere else.
Overall, although the doctor was friendly and I did receive my eye examination, the three-plus-hour wait, poor customer service, bathroom situation, and feeling that I was being upsold throughout the visit made this a very frustrating experience. I will not be returning to this location.
