I called the Lake Placid office today and spoke to Stephanie and Adrianna about my glasses as they are peeling. As I said it’s been about 3 years that I purchased my almost 400.00 Versace glasses there. The phone was in and out as I even had to call back because the phone went out. They told me I would probably need new lenses then an eye exam. Upon looking it has been 4 years so I told them my insurance has changed and they asked if I had my new Information? I said yes and then I asked what time they took lunch and I was told the ophthalmologist takes lunch at 12:30. I then said I’ll come to the office so they can see what I’m talking about. When my husband and I arrived while I was approaching the desk a blonde woman that orders the frames which is pictured on the website which was seated to the left asked if she could help me. I didn’t get her name neither did she give it. She looked at the glasses and said it looked like they were peeling and it looked like the scratch resistant overlay on the lenses. My thought would be then how do we rectify this issue and have the overlay removed??? However, nothing was said in regards to that regarding the lenses and the scratch resistance overlay. As I stood there and we spoke briefly as they had told me the warranty went out after 1 year. I was not understanding how such an expensive set of glasses had such an issue within 4 years. As for my glasses which have NO prescription in my left lense and a very little in the right as my vision was 20/15 above average vision but due to so much screen time for our global ministries and as a Financial Professional my right eye was 20/20. As my husband has the same brand and his lenses are crystal clear and they’re much older. He purchased his glasses at Eye Express. My issue is the accountability as I don’t understand how an establishment doesn’t try to make an issue right by offering a solution other than saying are they left in the heat… NO they’re kept in the AC as I only use them for screen time. They could’ve attempted to give me an explanation that made sense. As I went there with my wallet and Insurance in hand to set an appointment but the lack of concern was evident as a customer these things are evident in one’s body language and lack of concern for one’s customers. My husband said to me this is unacceptable and we will never use them ever again! My prayer 🙏🏽 is this I only used Sevigny because I worked with the late Michelle Sevigny at Kenilworth Care and loved her dearly so when I needed to see an eye doctor I made the choice based on her. I have picture to add as well. I am including more picture behind my glasses to show the crystal clear difference of my husbands 12 year old Versace glasses which his lenses are crystal clear. My husbands Versace are the last 6 photos and yes you can also see his box with silver Versace branding.
