Shelly Rice OD

I have been seeing Dr. Rice for years and never had an issue. I began having an issue last year with decreased vision. She found a problem and sent me for second opinion 6 months ago. I was advised to see her again for follow up. I did, she suggested cataract surgery to correct my worsening cataracts along with perhaps helping my vision and even to help the Drusen they found. She expected an answer right then and I asked for 2 weeks, when I was scheduled for ANOTHER appointment because she didn't want to do what I had gone in for, Field Vision test, but instead wanted to do a regular exam and come back for the other. And, in the same visit, had me get new glasses even though she was recommending surgery, which would alter my vision making me need even NEWER prescription. When I went back 2 weeks later I got my Field Vision test and was not even going to be allowed to speak to Dr. Rice until I said, well she was supposed to get my answer about surgery and insisted. Dr. Rice came in and could not get into her computer to look at my file, acted like she had NO idea what I was even talking about and told me exactly the opposite of what she told me two weeks ago. I had also been informed I still owed a balance because they messed up my billing from my first visit, which I was willing to pay but had to remind them as they were requesting the money that I still needed the glasses I was paying for and the two at the front desk looked at me like I had two heads. One at the window is never friendly and on the verge of rude. The other finally gave me a receipt and went and found my new glasses and didn't seem to know how to make sure they fit. She just had me try them on and made sure I could sign a piece of paper. The only friendly person that is usually there and fits glasses was not there, so I guess the other was doing the best she could. I will be finding another eye doctor and getting a second opinion since it seems patient care is not at the top of the list any longer. If you can't get into my file or even remember a conversation you had two weeks ago about something as serious as eye surgery and tell me one result at one visit and a different result that soon after, I have no confidence in your ability to assess my vision or situation when it comes to something as serious as eye surgery. Felt as if I was a bother.

I have been using Dr. Rice for several years. I have bought several pairs of glasses from her that I love! She is also the only one who has been able to completely correct my very bad vision with contacts. Different doctors I'd been to were unable to get my bad astigmatism corrected with lenses well enough to drive at night so I was constantly seeing huge halos around lights while driving. She and her staff are very professional and friendly. I highly recommend her to anyone needing glasses or contacts. My husband also is very happy with the way she has corrected his vision and he actually enjoys wearing the glasses he has gotten from her over the past few years.

I have been going to Dr. Rice for many years. She is very thorough. She and her staff have fitted me with stylish glasses, the perception has always been perfect for my vision. I also take my elderly Mother to her. She says that no one except Dr. Rice has ever able to get her glasses adjusted so she can see. I would highly recommend her.

I was having a hard time reading medication labels and other small print. Dr Rice had me in and out of the office in no time. She is very professional and did several different things to check my eyes since I am diabetic. I would recommend her office to anyone who has any kind of eye care need. She is very knowledgeable and doesn't short cut the care she gives. When I received the glasses they are a life saver.

I have seen Dr. Rice for many years. She has always been very professional and has done an excellent job. The employees have been great helping me choose glasses and getting them fitted. I would highly recommend this office.