Shopko Optical 4302

My exam was good and fairly inexpensive due to my insurance coverage. I however wanted contact lenses instead of glasses. I was told that I'd have to come back for another appointment. I was quoted $19.00 for a cost and the process would take a few minutes. The process consisted of a conversation talking about my contact preferences and lasted less than 5 minutes. When I went to pay the $19.00 fee, the lady at the desk was highly unorganized, shuffling through several papers and then told me my visit cost is $76.96. I couldn't believe it. When I asked to clarify why the charge was different than quoted the lady was unable to explain and insisted that was my charge. After a few minutes of conversation, I just paid the fee and left feeling like I'd just been robbed. Seriously, that was double the cost of the initial full exam where I actually received a service. I'll never go back there again.

I rarely leave reviews! But this visit for my 14-year-old daughter was an amazing experience. I am so impressed and blown away by the customer service we received at Shopko Optical in Grand Rapids, Minnesota. They brought us back as soon as we walked in! No waiting. We had a digital appointment. Andy ran all the required tests, and let me tell you, that girl is an asset to this company. She is extremely intelligent and was patient with my daughter. They didn't have to dilate the eyes with eye drops here, which is a huge added bonus! Instead of scheduling an appointment for our sit-down session in the future, they made it work so we could sit down and do it after her appointment. When my daughter got nervous during her sit-down session, Brenda came back and showed her ways that she does her contacts! Everything was explained thoroughly and ran so smoothly I was beyond impressed. We went to Bonner before this, and I will never go back there again. They are overpriced with a wait time of two hours. I hope the owner gives a pat on the back to his crew because they are beyond great! We will be forever customers now! Thanks, guys!!

Low quality glasses. Staff is unfriendly. We have been in a few times to look/shop/purchase glasses and staff is never welcoming. They all sit behind computers and barely look up to acknowledge people as they enter. If you want service, you approach them.Then when glasses broke (from normal use, about 7-8 months old just taking them off the side piece snapped) all we got was "Nope. Sorry there's nothing we can do" no here's our current offers or anything, to keep us as a customer or get us into a replacement....happily take our business elsewhere

Someone billed my insurance as being out of network and now im unable to even get my contacts paid for my insurance. They claim its not their problem and have refused to help me fix it and also demands payment for "out of network insurance costs" when they in fact were in network. Im out hundreds of dollars and close to 30 hours of my time trying to get this fixed. Not happy.

The staff at Shopko Optical were very helpful and professional! It was quick and easy to select my new pair of glasses! I cannot wait to receive them!