Shoreline Vision

Could not schedule until 3 months out to get eye exam appointment. I get to office to see Dr Reed, and Zoe at front desk said they had not verified my insurance, and that is my responsibility, not theirs. I did not want to pay $350 out of pocket with insurance; I said I would have verified it before I scheduled. They had me sit to side while I called insurance company. When I first called, they were checking people in and all I needed was the NPI number, but they couldn’t stop to give it to me. So after they dealt with all the patients, Zoe gave me NPI number, went to back to check with clinical supervisor, Di, and came back and said that I would have to reschedule. If she would have given me 1.5 minutes to make the phone call, I could have submitted the NPI number and have had an answer ASAP. Instead, I had to wait for them to talk with 3 other groups of patients and then tell me I’d have to reschedule. I heard them telling another group of people that it would be at least two months before they could see the same doctor I needed to see. My husband and mother are both patients of this practice; I remember there being an issue with my husband coming here previously with them billing incorrectly or something….it was incompetence on their part. My family and I will no longer be coming to Shoreline. I could tell that Zoe was frustrated, but she tried to be nice. It’s not her fault that standard procedure is not verifying insurance before the patient arrives, but it would have been helpful if I could have had that 1.5 minutes to call, enter npi #, and find the info they needed—that was automated. She did tell me that pre-verification by calling insurance company was a HIPPA violation, but I’ve never had that issue with any other office. I’ve always had doctor/ophthalmologist offices verify or call insurance if they were not able to verify electronically. Shoreline lost 3 patients today.

I went to get new prescription lenses and was told they had a new lab, so I would need to give them my frames for two weeks in order to make them. I didn’t need or want a new frame. I also can’t see without my glasses. I purchased a new frame so that I could get the new lenses. 6 months later I scratched a lense & was told I needed to send in the frames… AGAIN!! Either the new lab is incompetent or they’re just trying to steal our money!!

Just called to schedule a standard eye exam for my young children. Because the Dr's are Opthamalogists they state and stress it "MIGHT" BE a medical visit. But my teens and preteen has NO requirements. I was an a b o certified optician for 30 years.and staff was extremely delusional

I love them. But it is nearly impossible to call and get someone in the glasses department without leaving a message and waiting hours. Even when I have a simple question. It's extremely frustrating. I have been in enough to know they are not slammed with patients getting glasses.

The optical department is not good. The girls that measure lenses have no idea what they are doing. The lens quality is poor. Its obvious after speaking with the optical manager they have no guidance. If you’re thinking of trying them good luck. They have no customer service and are profit over customer care.