I've never had a worse experience at an eye doctor's office in 34 years of exams. 1) I was charged $80 extra for a contact lens fitting when I asked to forego ordering lenses through them and receive my prescription directly. A fitting is when the doctor helps you try on your lenses. When I contested the charge, the office claimed that measuring my eyes for lenses was a fitting. No, that's an exam, and when I had called the office earlier for an estimate, they said that if I didn't need a fitting of lenses ordered through them, then I would only pay exams. So, fraud. 2) Most eye docs see that my pupils are large and go light on the dilation drops. Here, they don't observe or care. Even with sunglasses, vision was too fuzzy to work on a screen or outside for a couple hours after--I needed to work--and driving home was sketchy. 3) Customer service was lacking from almost everybody, the eye doctor didn't seem to care, most of the time was with techs who didn't provide explanations, the office had noted my birth date wrong, and no one told me I should bring in my old prescription.
