Smart Medical

The representative Lianelys was able to solve my issue and treated me extremely very. I was a little aggravated but she was able to take care of me. Best experience at this store. Definitely recommend

I just wanted to say thank you for the wonderful service we received today from David. He was very pleasant, funny, and respectful—he even gave me plenty of options to help me make my purchase. I will definitely be back! Your work was truly excellent; I commend you on it. You deserve to be rewarded for your fine work and dedication. Thank you, David! 🥰

Adrian G truly made this experience feel safe and easy for me. It was my first time handling my own plan, and I came in with a lot of questions and uncertainty, and he met me with nothing but patience, kindness, and respect. At no point did he make me feel dismissed or uncomfortable. Instead, he validated every question I had and took the time to explain everything clearly, step by step. You can tell he genuinely cares about the people he helps, and that kind of energy is rare. He brings a level of knowledge, compassion, and professionalism that you don’t come across often. I walked in nervous and walked out feeling confident and supported. We need more people like Adrian in this world. Thank you Adrian, for making such a difference & making my experience one to always remember.

These folks at top of the line customer service and problem solvers! Not only do they look.cool and brainy focused on your issue. They are personable are they professional relaxed and love fixing your issue. They are quick and focused on you however the crowded store is. I say this store should get the award. !

This experience felt incredibly frustrating and honestly a bit predatory. We were given an internet box from T-Mobile with the clear understanding that if we returned it within 14 days, we wouldn’t be charged. We returned it after just 3 days. This should have been a simple, clean cancellation right then and there. Instead, the store refused to handle it and told us to go home and call customer service ourselves. That alone is unacceptable. You sold it to us, you should be able to cancel it. When we called, the representative set our cancellation date for March 26, even though we received the box on March 10. That pushes it past the 14-day window and into another billing cycle. There’s no reason for that other than poor training or a system that benefits from customers being charged unnecessarily. We had to call AGAIN 10 days later just to fix what should have been handled the first time. The second rep canceled it correctly, but the first one was essentially setting us up to be charged for something we already returned. This whole situation could have been resolved the moment we walked back into the store 3 days later. Instead, it was dragged out, inconvenient, and felt like we were being pushed into extra charges. As long-time customers, this completely changed how we view T-Mobile. I will not be recommending them after this experience. 0/5. Update: we just got our statement…. They’re charging us for a prorated amount. After we turned in the box three days during a 14 - day free trial. Awful awful awful, I don’t know what to say, I’m in absolute shock