South Lake Optical

I just walked out of South Lake optical picking up my contacts. This completed the process of my Optometry appointment. I came to give a review of five because the service was outstanding. From the doctor to the staff. I have to say he is the best optometrist I have been to in the past 30+ years of me wearing contacts. I am so blessed that I came across this office because hE actually prescribed contacts that worked perfect with my lack of vision. I can see so clear that I never thought was possible. Thanks to his expertise. Naomi was excellent with her patience and honest feedback of the frames that I needed to choose for my eyeglasses. She helped me choose the perfect frames. If I could give them all at 10, I would. I highly recommend this practice.

This has been the WORST experience in buying glasses I have ever had. They did NOT listen to any of my needs and then broke the frames before I even took delivery. The tech dropped my new lenses three time before I even got the pair. My four requirements were ignored completely I can barely stand wearing $1100 worth of glasses that I can NOT return. NEVER AGAIN !!

I had a good experience with this office last year—I was able to get glasses without an exam, and everything went smoothly. Because of that, I decided to come back this year for a full exam and new glasses. Unfortunately, this visit didn’t go the same way. I arrived about an hour early because I misunderstood my appointment time, even after the reminder call. When I explained this to the front desk, I was immediately interrupted and told, “That’s why we call you,” and informed there would be a $25 fee to reschedule. The interaction came across as dismissive and lacking any empathy. I didn’t argue—I paid the fee and rescheduled—but the way it was handled left a bad impression. Between the rescheduling fee and the customer service at the front desk, I’m honestly not sure I’ll be returning. I hope the office can work on providing a more welcoming and understanding experience for patients in the future.

Nohemy was wonderful helping me get my favorite frames in my life plus recommended the right progressive lens. I see perfectly all the time!! Highly recommend and fabulous doctor too.

I picked up my glasses less than a week ago and they are refusing to return them even though the frames are digging into my face and are extremely uncomfortable. I do not wear contacts. I would not have known just in the 2 minutes of fitting these frames would not work for me. Be warned, do not come here for glasses. The "best" they could offer was an exchange with a 50% restocking fee. Target gives a 90 day no questions asked return window. Learned my lesson the hard way. Do not come here if you wear glasses 99% of the time, they do not back their products. Very disappointed