Only giving two stars because the staff was friendly. Otherwise, our entire experience at this office has been atrocious.
My 11 year old son went to inquire about contact lenses. We had yet another exam since our September one. This was March 30. We were told at that appointment, his lenses would be ordered and we could be called when they came in. 2 weeks passed, heard nothing. So I called and the lenses had yet to be ordered.
Once they came in a week later, we were scheduled for fitting. He was sat down in a dark room and told how to put them in. After about 20 minutes of struggling and crying, he got one lens in. They sent us home and said to practice. For two weeks. With one lens for each eye. He’s 11! He needed instructions and help. We were also not given options on daily, weekly, monthly lenses, or whatever they offer. I still do not know. He’s worked at home this morning for over 30 minutes to put them in, and no luck. I made him stop in fear of scratching his eye. Still waiting on a reply to help remedy this situation.
Not to mention, my parents have had the same experience with ordering and communication regarding their eyeglass lenses at this same location.
We desperately miss our previous private practice Dr!!
