SSM Health Davis Duehr Dean Eye Care - Janesville East

I jumped through hoops to obtain a referral to see a dermatologist, and once the referral finally went through, I was told they aren’t accepting new patients. Mind you, I called multiple times to check on the status of my referral, the scheduler never said anything about not taking new patients. This should have been communicated upfront so I could have requested a referral elsewhere. Instead, my time was wasted due to poor coordination and lack of transparency.

I have had to speak with the receptionists in the imaging department a bit the last few days. I have been very stressed about my medical care as well as the cost of it. The receptionists that I spoke with are very skilled in customer service and they have all without exception helped me to feel better and less stressed. They do an amazing job at being kind, compassionate, and understanding. Every time I have spoken with them I have felt my whole body relax just a little bit. Thanks.

Dean-SSM has outstanding doctors and staff. The only reason I gave 4 stars vs 5 is bc they seem to be under staffed and bc NPs don't tend to stick around. I recommend this facility over Mercy 1000%.

Don't go there the md lady said i was dying recommend me go to emergency at least david drum knows what he's doing she cost me 2000.00 for her lack of knowledge of taking a pulse. Go anywhere else not safe for your bank rip off.

Dr Omar Alnaser is such a wonderful pediatrician. We absolutely love him. We were sad to hear Dr Mendoza was retiring as he was also great. Dr Alnaser listens, really cares and makes time to get you in asap. That is a true blessing, and it makes the transition to a new dr for our daughter much easier. He also remembers who we are at each visit even though we are new patients of his.