St Bernard Eye Care

I've been seeing Dr Muller for about 10 years, with almost no issues whatsoever. However, but after my last visit it may be time to see someone else to keep St Bernard Eye Care honest. Frankly, this last visit was a little begrudgingly, due to the fact that Clarity Eyecare down the street doesn't work with United Healthcare vision insurance. The hustle of additional fees, both with the eye exam and eyeglass fees (not referring to lens add-ons, understandably), and copays feels like less of a visit and more of a Spirit Airlines flight. Might just take a year hiatus from vision insurance altogether.

Had a few pairs of glasses from here and the experience was generally positive. The staff was super helpful and helped us with the frames.

I’ve been coming here for my eye care for a couple of years now. Front desk receptionists were always unwelcoming and nonchalant. This time I came 20 minutes before closing hours and the doors were already locked. I understand and did not mind if they had closed early, but the front desk receptionists made eye contact with me through the door and proceeded to ignore me rather than offering assistance. I stood there for a couple of minutes while they continued to sit there and act like they didn’t see me. After awhile, they finally asked me what I needed in a rude manner as they were leaving to their car. Definitely won’t be coming back.

This place had horrible service and was rude. I went there three times to try to purchase new eye glasses. After looking at the hours of operation on google and the office door, which said they close at 6:00 pm I was told by the lady standing at the locked office door that they close at 5:00. The next time I went before 5:00pm and was told they close at 4:30pm. The lady standing at the door was extremely dismissive and said that google was wrong and the office door was wrong. She did not allow me to come in even though I got there before 5:00pm and stated " I have something going on right now" I will not be going back to this place to purchase new eyeglasses.

We'll never go there again. Made an appointment and told them my insurance company. Day of appointment they do a retina exam that I don't get told till after my exam that I owe $20 for that because my insurance doesn't cover that. Then when trying to get mine, my granddaughters and my aunt's prescriptions filled we're told that they can't fill it because, they do not accept my insurance company. they said that the eyeglass and I exam departments are two different companies. Even if that is true they should tell you that you should check to see if you can get your prescription filled with them before making an appointment assuming you're going to get your glasses there too. So, of course now we have no glasses and have to find a place that I can get the prescription filled elsewhere an absolute joke!!!!