As a new patient, I was extremely disappointed with the level of care I received at Stanton Optical.
During my initial appointment, I was taken back by a technician who seemed primarily focused on asking what brand of contact lenses I currently wore and whether they were monthly or biweekly lenses because, as she explained, that was information she needed to relay to the doctor. The exam itself seemed routine, and after a short time, the technician returned and told me my prescription had changed only slightly. She placed trial contact lenses in my eyes, and I was then directed to the checkout counter.
What concerned me most was that I never saw or spoke with a doctor. Despite this, I was given a prescription and purchased a year’s supply of contact lenses based solely on the trial pair I had just tried on in the office. I was hesitant but assumed I had received appropriate care.
After my contacts arrived, I quickly realized they were not working for me. My vision was poor, and I did not feel safe driving while wearing them. When I contacted the office, I was told I needed a follow-up appointment with the doctor. At that point, I questioned whether there had actually been a doctor involved in my original visit because I had never met or spoken with one. I was then informed that my exam had been conducted via telehealth, despite the fact that I never saw, spoke with, or had the opportunity to discuss my vision concerns with any doctor.
I requested to return the contacts but was told I could not. I therefore scheduled the follow-up appointment. After waiting approximately 20–25 minutes, another technician approached me and asked what the issue was. After explaining my concerns, she immediately suggested that I had probably mixed up the contacts and placed them in the wrong eyes. Rather than investigating my concerns or facilitating a discussion with the doctor, the blame was placed on me without any meaningful evaluation.
At that point, I was frustrated and disgusted by the lack of professionalism and patient care and chose to leave.
I am now left with a year’s supply of contact lenses that do not work for me, a prescription from a doctor I never saw or spoke with, and many unanswered questions. As someone who works in the medical field, I find this level of patient care unacceptable. Patients deserve to have their concerns heard, evaluated, and addressed by a licensed provider—not dismissed by assumptions.
Based on my experience, I would not recommend Stanton Optical, and I will not be returning.
