Stanton Optical

I had a very disappointing experience at this office. I accompanied my friend for an appointment to get help with form filling. Our appointment was at 11:45 AM, but we waited until around 12:15 PM before being assisted, and the check-in itself was not completed until around 12:45 PM. Unfortunately, the service provider who assisted us was extremely rude and spoke to us in a very dismissive and unprofessional manner. At one point, I simply suggested trying to edit the form online and submitting it again, as we were experiencing a system issue. His response was essentially, “If you want, you can stay; otherwise, leave. We are having system issues.” The way this was communicated felt unnecessarily harsh and disrespectful. I completely understand that technical issues can happen and that employees may have difficult or stressful days. However, that should not result in customers being treated poorly, especially when they are already waiting for an appointment and simply trying to get assistance. The experience was very upsetting, and I left feeling genuinely disrespected. I hope the management takes this feedback seriously and works toward providing better customer service and a more respectful experience for others. Based on my terrible experience, I would not recommend this office. After a while he called me and apologised I respectfully said that’s okay

Brandy, Jimmy and Amber gave such excellent service. We got right in as a walk in . We did not have a long wait. They had a great selection on glasses and the atmosphere was amazing.

Where do I start?! I wish I could give this place 100/10 stars! Jimmie, Amber, and Kaylah were all so wonderful! I cannot say enough nice things about them. I could not figure out my insurance and Kaylah sat with me and helped me through each step. Amber and Jimmie helped me pick out the most perfect frames and I am so pleased with the glasses! Everything was explained in a way that was easy to understand and I do not feel pressured at all. The customer service was excellent and honestly, as someone who has worn glasses for 20 years of my life- best experience I’ve ever had with an eye doctor. Their kindness and willingness to help, made my day! I will definitely recommend everyone I know here and I will be back again!

Doug is awesome. He fixed my glasses after falling asleep with them on. No questions and only took maybe 10 minutes. This place and people are just wonderful. Thanks again Stanton Optical.

I was very pleasantly surprised at how easy our trip to stanton was. I have three kids (9,9, and 7) and taking them anywhere as you could imagine is quite the hassle. They'd been through such a long day because we were at our eye doctor 8am that morning but were told it'd be a while before glasses could come in. I decided to try stanton as I've had luck with them in the past for myself. They got him in at 2:30 (after I spent hours online trying to find ones that would come in sooner). Jimmie at stanton was amazing. He handled all the kids (not just the one needing glasses) so well. He got them all coloring pages, my daughter an etch a sketch, and was so kind and just laughed at the little quips of attitude each of them brought here and there. He was able to get me a great deal on some glasses and they'll be in hopefully in 2 weeks. This mama couldn't be happier! It's been a long stressful month and I can't begin to tell you how much easier it was made by being able to get him glasses through stanton. Thanks Jimmie!